Running into system resets while playing games (New Custom PC)

C

CWing11

Hoping I could get some assistance on this one; currently my wife is having random shutdowns with her machine while playing games like 'The Sims 4' and even 'Risk of Rain 2' of Steam. Yet I've had the machine on for about an hour now with no issues just having minimal browser activity and system information tools up.


Nothing is available via Windows Update to update drivers.


Since reviewing the issues in Event Viewer, I've removed the heatsink, cleaned off and reapplied thermal paste (it looked fine before), and tuned the fans to be a bit more aggressive (Turbo setting, but not 100%). I've also plugged it directly into the wall as opposed to a power strip.


Trying to see what else I can do to help narrow down what could be the issues if the system continues to shutdown. I have 2x .dmp files in the LiveKernelReports folder of Windows and have saved the reports from Event Viewer under what's 'Critical' and 'Error', but can't seem to upload those files here for community review.


Brand new machine, custom built.

Specs:

OS Name Microsoft Windows 10 Pro

Version 10.0.19042 Build 19042

OS Manufacturer Microsoft Corporation

System Manufacturer System manufacturer

System Model System Product Name

System Type x64-based PC

System SKU SKU

Processor AMD Ryzen 7 3700X 8-Core Processor, 3593 Mhz, 8 Core(s), 16 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2407, 7/1/2020

SMBIOS Version 3.2

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product TUF GAMING X570-PLUS (WI-FI)

BaseBoard Version Rev X.0x

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.488"

Time Zone Eastern Standard Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 26.9 GB

Total Virtual Memory 36.9 GB

Available Virtual Memory 30.4 GB

Name AMD Radeon (TM) R9 390 Series
PNP Device ID PCI\VEN_1002&DEV_67B1&SUBSYS_20151462&REV_80\4&2AE1B128&0&0019
Adapter Type AMD Radeon Graphics Processor (0x67B1), Advanced Micro Devices, Inc. compatible
Adapter Description AMD Radeon (TM) R9 390 Series
Adapter RAM (1,048,576) bytes

Driver Version 27.20.14501.24001

Power Supply: SeaSonic Focus GX-850


Error Message in Event Viewer that seems the most problematic is:

Event 18, WHEA Logger

A fatal hardware error has occurred.


Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 3


ErrorSource: 3

ApicId: 3

MCA Bank: 5

ErrorType: 9

MciStat: 0xbea0000000000108

MciAddr: 0x101f80337ba2ec7

MciMisc: 0xd01a0ffe00000000

TransactionType: 2

Any assistance with troubleshooting this one would be appreciated.

Thank you,

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