Computer freezes but mouse still moves and computer is still on

S

SV_1972

Hello,


My PC keeps freezing up where nothing will work -- Office apps might open but not close, other files/folders won't open if clicked on. Yet my mouse will still move and my PC is still "on".


I have brand new parts in my PC -- new RAM, new graphics card, new processor, new power supply, new motherboard -- yet this is still happening. It freezes where ctrl-alt-del will not work, pressing ESC won't work, nothing works except rebooting the computer manually.


I've seen some articles where this might be a Windows 10 issue, but not sure how to fix.


Any ideas would be really great -- thank you!


SV

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