J
juanpomodoro
Hi,
I've been having a recurring issue with my PC whereby every time I try to manually command it to go to sleep, it crashes instead. Every time this happens I see three separate critical events in my reliability history: Windows was not properly shut down, Windows stopped working and Shut down unexpectedly.
Below is the message I get when I check 'Windows stopped working'
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe68ef536ede0, 0xfffff88114aa7850, 0xffffe68f0cde6940). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1b4ffa59-f866-49ca-b4dc-755410f5df84.
And this is what it says for 'Shut down unexpectedly':
Problem signature
Problem Event Name: BlueScreen
Code: 9f
Parameter 1: 3
Parameter 2: ffffe68ef536ede0
Parameter 3: fffff88114aa7850
Parameter 4: ffffe68f0cde6940
OS version: 10_0_19041
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 2057
Extra information about the problem
Bucket ID: 0x9F_VRF_3_POWER_DOWN_UsbHub3!HUBMISC_WaitForSignal
I have uploaded my dump info here: Dump info.zip
The issues started on 10th December, which is also the date I installed a Windows update, however after uninstalling this update doesn't seem to have stopped my computer from crashing. I've noticed that since 10th December that my computer has also been unable to go to sleep normally - my current settings are the monitors are supposed to turn off after 10 minutes, and the computer go to sleep after 20, but I can leave it on for hours without touching it and the monitors never even turn off.
I am guessing the issue may have something to with my USB wireless network adaptor, since when I was manually disconnecting devices to see if they might be the source of the problem, my computer immediately bluescreened when I removed it. I'm not sure how to go about fixing it, however, since I thought uninstalling the windows update would be enough to roll back any potentially faulty driver update it may have received.
Can anyone help me sort this out? I will try and provide extra information if needed, though I not very tech literate.
Thanks!
Continue reading...
I've been having a recurring issue with my PC whereby every time I try to manually command it to go to sleep, it crashes instead. Every time this happens I see three separate critical events in my reliability history: Windows was not properly shut down, Windows stopped working and Shut down unexpectedly.
Below is the message I get when I check 'Windows stopped working'
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe68ef536ede0, 0xfffff88114aa7850, 0xffffe68f0cde6940). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1b4ffa59-f866-49ca-b4dc-755410f5df84.
And this is what it says for 'Shut down unexpectedly':
Problem signature
Problem Event Name: BlueScreen
Code: 9f
Parameter 1: 3
Parameter 2: ffffe68ef536ede0
Parameter 3: fffff88114aa7850
Parameter 4: ffffe68f0cde6940
OS version: 10_0_19041
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 2057
Extra information about the problem
Bucket ID: 0x9F_VRF_3_POWER_DOWN_UsbHub3!HUBMISC_WaitForSignal
I have uploaded my dump info here: Dump info.zip
The issues started on 10th December, which is also the date I installed a Windows update, however after uninstalling this update doesn't seem to have stopped my computer from crashing. I've noticed that since 10th December that my computer has also been unable to go to sleep normally - my current settings are the monitors are supposed to turn off after 10 minutes, and the computer go to sleep after 20, but I can leave it on for hours without touching it and the monitors never even turn off.
I am guessing the issue may have something to with my USB wireless network adaptor, since when I was manually disconnecting devices to see if they might be the source of the problem, my computer immediately bluescreened when I removed it. I'm not sure how to go about fixing it, however, since I thought uninstalling the windows update would be enough to roll back any potentially faulty driver update it may have received.
Can anyone help me sort this out? I will try and provide extra information if needed, though I not very tech literate.
Thanks!
Continue reading...