Windows 10 Audio service crashes

  • Thread starter UnknownPlayerCH
  • Start date
U

UnknownPlayerCH

Good Evening everyone


So I've got following problem, the problem is existing since about 3 months. When ever I watch youtube or play some games(problem doesnt accure on every game weirdly) my windows audio on one of my 2 devices stops playing and I am not able to do a sound test. Basically after a while of waiting the windows audio service stops working and sometimes can be repaired by troubleshooting or starting it manually. I do not know if this problem is bc my headset has basically 2 in 1 audiodevices (JBL Quantum One[one for game and one for chat]) or if it is bc of a too old mainboard with onboard Soundchip.


So about my system:

CPU: Intel Core I7 7700k (OC)

GPU: Nvidia Geforce RTX 2080 super

RAM: 16 GB @3000MHz (G.Skill TridentZ RGB)

Motherboard: MSI Gaming pro Carbon Z270 socket LGA 1151

SSD: Samsung 960 EVO NVMe SSD

Headset: JBL Quantum One

Windows Version: Windows 10 Pro Version: 20H2 Bit: 64


So about what I've tried so far:

1. Oc I did check all my drivers even updated my BIOS and made a system check run from the motherboard to make sure everything works just fine

2. I uninstalled all my audiodevices including the drivers and reinstallen them all manually to be sure I've got the newest ones (Still keep on checking them)

3. I tried a reinstall of windows which did fix the problem for about a week.

4. I tried my headset on a other pc I have to check if I can recreate the problem which didnt work I had no problems on the other pc so the headset is just fine.

5. I asked ppl that got the same headset as I do about the problem non of them knew anything of it and also never had it.

6. I did a lot of testing and checking if I can create the problem while having the services on to check what fails first with no success it just took a while till windows realized that the sound service crashed.


If anyone has a good ideo what could cause the problem or what I could try out aswell please let me know and pls spare me with the usual troubleshooting and repair comments bc I've tried it a lot of times without success it does fix the problem BUT just temporary and I can easily make it crash again right after the troubleshooting.


I'm very happy about every help I can get cause I am out of ideas.

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