Thumbnails repeatedly disappearing

J

JI1997

A few days ago I was in the middle of organizing some photos saved on my device from one large folder to categorised sub-folders, and suddenly all the thumbnails disappeared and the images wouldn't show up in the preview pane. Perhaps twice in the past 6 months I had an issue where thumbnails all disappeared for files, and I was able to solve this then by using Disk Clean Up to delete thumbnail data, at which point when I restarted my laptop and opened a new folder they all loaded fine. This time though that hasn't worked.

For starters, if I click on a thumbnail-less icon before using Disk Clean Up, not only does it not appear in the preview pane, but the Windows Explorer window freezes, then crashes and has to be closed through Task Manager. If I do run Disk Clean Up, then restart my laptop, the thumbnails are all restored... for a few minutes, until I click on a couple of folders and them they're all gone again and I'm back to square one. I've tried using the System File Checker to see if anything is corrupted (it's not), running virus scans to make sure that's not the issue (it's not), and I'm not sure what to do from here. I use my laptop primarily for work, which involves creating and editing a whole lot of image files, so it's incredibly frustrating to have to run Disk Clean Up and restart the laptop every time I click through a couple of folders, and I can't even just guess which file is which as if I try to open them it crashes. Can anyone provide any assistance with this?

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