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Kirsten7767
I will start by saying it did, once upon a time, a long, long time ago, before I installed my E: drive (a standard HDD), allow me to install games and apps to D: but this was years ago. These days, and for at least two years now, when I try to install things on the store, it does some weird things... First of all, it doesn't ever show D: which is an identical drive to E:, and is formatted the same as E: which does show. And secondly, the amounts of storage present in both C: (a limited-space SSD for my OS) and E: shift and change if I keep clicking on the "choose where to install this app" button.
Now, i did notice the wording here reads "compatible drives" with at least 58.4mb. So this is why I specified that both D: and E: are identical drives. same brand, same make, same model number. And all drives have enough space to install the app.
I will note that it does not matter which game or app I am trying to install, the fact that only two drives appear is constant, even a game I previously had installed to D: is no longer able to be installed there. It would never update quite right just prior to installing E:, it would freeze, hang, never go past 1% so I tried to re-install it and it wouldn't re-install the to appropriate drive.
I have already verified that my settings specify D: as the place to store new apps.
I know that several people request Disk Management screenshots to double-check stuff, so i will include that as well.
I have already tried re-imaging my system completely on my own, at great personal loss. I have tried changing the order the drives are plugged into my motherboard, I have tried re-setting the Microsoft Store under apps and features, and when that failed to work, I also made an effort to reset it with powershell, as resetting it is often the "fix."
I have tried re-formatting my drives, I have tried changing where things are saved to E: and then back to D: just to be sure. I have tried sing disk check, I have run my drives through Partition Magic and Hiren's bootCD to see if they are failing or have damaged sectors and both drives are perfectly fine. I have also tried installing a different app, like Microsoft Solitaire... which tried to install to E: and then constantly restarted the download and crashed my computer a few times... and for almost a month Microsoft Solitaire was continuously installing and downloading but never actually did complete its download or its installation. I have even in a last ditch effort tried running the store as an administrator, and defragging the drive. Nothing worked.
I also, on the advice of the Microsoft representative I spoke with on the phone before, performed an In-Place Update, as it was her opinion that it would resolve the issue. This took several hours out of my life that will never be reclaimed, and did not fix the issue.
I am hesitant to call Microsoft again and go through 8 hours of trying to fix it just to have them tell me to try again another day... again.
Does anyone have any idea of what could be going on or how to resolve this issue? Is there any information I may have forgotten to provide or steps I may have forgotten to try? No ideas are too dumb to try at this point, and no ideas are to complicated to try either, I am not really a novice computer user, I am just stumped after trying everything I, and the MS Representatives can think of.
Continue reading...
Now, i did notice the wording here reads "compatible drives" with at least 58.4mb. So this is why I specified that both D: and E: are identical drives. same brand, same make, same model number. And all drives have enough space to install the app.
I will note that it does not matter which game or app I am trying to install, the fact that only two drives appear is constant, even a game I previously had installed to D: is no longer able to be installed there. It would never update quite right just prior to installing E:, it would freeze, hang, never go past 1% so I tried to re-install it and it wouldn't re-install the to appropriate drive.
I have already verified that my settings specify D: as the place to store new apps.
I know that several people request Disk Management screenshots to double-check stuff, so i will include that as well.
I have already tried re-imaging my system completely on my own, at great personal loss. I have tried changing the order the drives are plugged into my motherboard, I have tried re-setting the Microsoft Store under apps and features, and when that failed to work, I also made an effort to reset it with powershell, as resetting it is often the "fix."
I have tried re-formatting my drives, I have tried changing where things are saved to E: and then back to D: just to be sure. I have tried sing disk check, I have run my drives through Partition Magic and Hiren's bootCD to see if they are failing or have damaged sectors and both drives are perfectly fine. I have also tried installing a different app, like Microsoft Solitaire... which tried to install to E: and then constantly restarted the download and crashed my computer a few times... and for almost a month Microsoft Solitaire was continuously installing and downloading but never actually did complete its download or its installation. I have even in a last ditch effort tried running the store as an administrator, and defragging the drive. Nothing worked.
I also, on the advice of the Microsoft representative I spoke with on the phone before, performed an In-Place Update, as it was her opinion that it would resolve the issue. This took several hours out of my life that will never be reclaimed, and did not fix the issue.
I am hesitant to call Microsoft again and go through 8 hours of trying to fix it just to have them tell me to try again another day... again.
Does anyone have any idea of what could be going on or how to resolve this issue? Is there any information I may have forgotten to provide or steps I may have forgotten to try? No ideas are too dumb to try at this point, and no ideas are to complicated to try either, I am not really a novice computer user, I am just stumped after trying everything I, and the MS Representatives can think of.
Continue reading...