My ram not being detected by windows

[breezewinter]

I looked at all the other answers and none of them worked. Msconfig just reset to default settings after I restart my pc and tried 3 times. I bought a custom build pc with 1 stick of 16G ram and I bought another one for dual channel. Only my original stick of ram is being detected by windows but bios and speccy says I have 32G.

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