api-ms-win crt-runtime-l1-1-0.dll is missing

H

HeatherJW

I have Windows 7 64-bit, and have been trying to install a programme - unsuccessfully because of the missing dll.

I have read the previous posts and advice in the forum about the missing dll and error 0x80240017 - and have followed all the instructions and advice, including switching off the windows firewall and my anti-virus programme etc etc - but none of it works.

Re Command Prompt(Admin) - this does not seem to be available on my laptop. If I press the Window key + X, I get the Windows Mobility Centre.

The only programme available is Command Print - sans "(Admin)" - and of course it's not possible to paste the many lines of text given in the previous posts into that window.

I did see one suggestion for just pasting the dll into the System 32 window - is this possible ? and, if so, where would I copy the dll from?

Help needed, PLEASE.

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