Lost all desktop files, apps and photos since update of last night

C

ChantalMilliou

Hi,

Need help with the following:

There was an automatic update on my computer last night January 14th.

The Update appears to be called "Quality Update" with a number of 107, not sure if it means 107 updates or other?

All my desktop files, apps, pictures, shortcuts are all gone.

1) why did this happen and can I control updates in the future?

2) I am getting a prompt when I log in saying: "you are logged into a temporary profile" what does this mean and how do I solve this?

3) how do I restore my desktop from before the update so that I can copy all the missing files to an external drive?

This is a real big problem, can you please help.

Thanks

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