This is a genuine question for the Windows team, regarding the hellscape that is S Mode.

T

ThemisChalikias

I am not looking for tech support, per se, I just hope that someone from the Windows team may read this and just realize what a horrible decision S mode has been for the regular user. It's futile, I know, but I have to vent somewhere.


Let's just leave the very existence of S mode out of the discussion for the time being. I think it's abominable, but some people may truly have a safer Windows experience with it.


My question is twofold: a) why is getting out of S Mode so infuriatingly difficult and flaky and b) has ANYONE at this multi billion dollar company ever just bought a goddamned off the shelf Windows 10 laptop and tried just getting it out of S mode?


I'm an independent computer tech and frankly every week I get customers who have gotten an S mode enabled new laptop that just won't get out of S mode. Most of the time, they are stuck in the 'working on it' prompt at the Store, after clicking on 'get'. And it... just stays there, not even an error message, even after hours of waiting. What is it doing, exactly? No one knows.


But better yet, and I've seen this at least three times within the past few months, a user can manage to get themselves out of this S Mode hole that Microsoft has dug for them, install and run various software without issue, only to be back into said hole after a BIOS update/Windows update. Funny thing is, getting out of S mode is supposedly 'one way' - but apparently, on a whim, it can return to haunt said customer once more.


Millions, even billions of users, beta testers, windows insiders... has anyone actually ever used this goddamned function? The simplest of things - why should it need about 5 clicks and an MS account registration and crossing your fingers it will work? How can the world's most popular OS and its developers be so out of touch with what actual users are going through trying to use their computers?

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