C
CB
I have read on many websites and in many discussion groups that one should
not update the bios unless there are problems with the existing bios. In
other words, "If it ain't broke, don't fix it". However, shortly after
receiving my new computer (Vista Premium preinstalled) I received an email
from Dell telling me to update my bios. I updated the bios and everything was
OK.
I recently received another email from Dell telling me that the bios needed
updated again so I went to support.dell.com and downloaded the bios update. I
tried to install the bios update but the application would not work. I called
Dell technical support. The Dell support rep took control of my computer via
"remote assistance" and attempted to flash the bios. During the process the
current bios was erased but the updated bios would not install. At that time
the Dell rep decided to restart my computer. I told him that the current bios
had already been erased and I didn't think it would be a good idea to shut
down the computer. He informed me that everything was OK and proceeded to
shut down my computer.
Of course, as I suspected, with no bios the computer would not operate. He
then told me to boot again and keep pressing the F12 key, which I knew would
not work since I had no bios. He then instructed me to insert the
installation DVD and boot the computer but I knew this would not work either.
My motherboard was fried during the bios update flash. Wasted, kaput,
trashed. However, Dell is sending a technician to my home to replace the
motherboard. The third-party technician told me two things: (01) Never update
the bios unless there is a problem and (02) the Dell technical rep was very
ignorant of the consequences of his actions.
The majority of readers of this newsgroup undoutably know that one should
not update the bios if it is working properly. I also was aware of this.
However, Dell instructed me to update it anyway and I was stupid enough to
listen. This post is for the uninformed who don't know the consequences of
updating the bios. I am still kicking myself in the ass for taking Dell's
advice.
I am more fortunate than others regarding this matter because I have three
other computers to use while my new computer is being repaired. I think the
motherboard was fried during the flashing of the bios, not due to the
shutdown. The Dell computer's motherboard was destroyed by A Dell update. I
don't understand why Dell would want anyone to update their bios when they
know fully well what the consequences can be.
I have two suggestions: If your computer is under warranty and the computer
vendor wants you to update the bios you should update the bios. Once enough
motherboards are fried and the vendor has lost a substantial amount of money
they will reconsider the value of needlessly updating the bios. Secondly, if
your computer is NOT under warranty you should not update the bios regardless
of what the vendor tells you.
Have a nice day.
C.B.
not update the bios unless there are problems with the existing bios. In
other words, "If it ain't broke, don't fix it". However, shortly after
receiving my new computer (Vista Premium preinstalled) I received an email
from Dell telling me to update my bios. I updated the bios and everything was
OK.
I recently received another email from Dell telling me that the bios needed
updated again so I went to support.dell.com and downloaded the bios update. I
tried to install the bios update but the application would not work. I called
Dell technical support. The Dell support rep took control of my computer via
"remote assistance" and attempted to flash the bios. During the process the
current bios was erased but the updated bios would not install. At that time
the Dell rep decided to restart my computer. I told him that the current bios
had already been erased and I didn't think it would be a good idea to shut
down the computer. He informed me that everything was OK and proceeded to
shut down my computer.
Of course, as I suspected, with no bios the computer would not operate. He
then told me to boot again and keep pressing the F12 key, which I knew would
not work since I had no bios. He then instructed me to insert the
installation DVD and boot the computer but I knew this would not work either.
My motherboard was fried during the bios update flash. Wasted, kaput,
trashed. However, Dell is sending a technician to my home to replace the
motherboard. The third-party technician told me two things: (01) Never update
the bios unless there is a problem and (02) the Dell technical rep was very
ignorant of the consequences of his actions.
The majority of readers of this newsgroup undoutably know that one should
not update the bios if it is working properly. I also was aware of this.
However, Dell instructed me to update it anyway and I was stupid enough to
listen. This post is for the uninformed who don't know the consequences of
updating the bios. I am still kicking myself in the ass for taking Dell's
advice.
I am more fortunate than others regarding this matter because I have three
other computers to use while my new computer is being repaired. I think the
motherboard was fried during the flashing of the bios, not due to the
shutdown. The Dell computer's motherboard was destroyed by A Dell update. I
don't understand why Dell would want anyone to update their bios when they
know fully well what the consequences can be.
I have two suggestions: If your computer is under warranty and the computer
vendor wants you to update the bios you should update the bios. Once enough
motherboards are fried and the vendor has lost a substantial amount of money
they will reconsider the value of needlessly updating the bios. Secondly, if
your computer is NOT under warranty you should not update the bios regardless
of what the vendor tells you.
Have a nice day.
C.B.