A
aduckfan
When REstarting my PC the sequence is as follows, the monitor turns blue, restarting text appears with the circling dots, the screen goes black, fans speed up and no signal led flashes on the monitor. At this point, I press the on/off button for five seconds to perform a soft shutdown. Pressing the power button again has the PC go through the normal post, beep heard from the motherboard, ASUS logo appears followed by windows logo and then home screen. Of course, the problem is whenever the system or a program needs to be restarted the pc just hangs there at the beginning of POST. So far no one on any windows 10 forums I've looked at have come up with a solution. This all started when I replaced the CPU and motherboard.
I've tried:
1. disable fast startup in bios.
2. messed around with power options in setup
3. removed graphics board
4. updated all drivers and bios
5. complete chkdsk
6. completed SFC
I appreciate anyone taking the time to look at this. Here's hoping someone has an idea of what's going on.
System Info:
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name OFFICE-PC
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
System SKU All
Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2103, 8/18/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product Z87-PRO
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name OFFICE-PC\djwry
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 23.9 GB
Available Physical Memory 18.7 GB
Total Virtual Memory 27.4 GB
Available Virtual Memory 20.7 GB
Page File Space 3.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Interface failedDevice Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Graphics:
Name NVIDIA GeForce GT 710
PNP Device ID PCI\VEN_10DE&DEV_128B&SUBSYS_8C931462&REV_A1\4&3834D97&0&0008
Adapter Type GeForce GT 710, NVIDIA compatible
Adapter Description NVIDIA GeForce GT 710
Adapter RAM (2,147,483,648) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll
Driver Version 27.21.14.6109
INF File oem44.inf (Section002 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 74 hertz
Bits/Pixel 32
Memory Address 0xEE000000-0xEEFFFFFF
Memory Address 0xE0000000-0xE7FFFFFF
Memory Address 0xE8000000-0xE9FFFFFF
I/O Port 0x0000E000-0x0000E07F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_3621DA861144492B\NVLDDMKM.SYS (27.21.14.6109, 37.29 MB (39,101,848 bytes), 1/19/2021 2:20 PM)
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I've tried:
1. disable fast startup in bios.
2. messed around with power options in setup
3. removed graphics board
4. updated all drivers and bios
5. complete chkdsk
6. completed SFC
I appreciate anyone taking the time to look at this. Here's hoping someone has an idea of what's going on.
System Info:
OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name OFFICE-PC
System Manufacturer ASUS
System Model All Series
System Type x64-based PC
System SKU All
Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2103, 8/18/2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product Z87-PRO
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
User Name OFFICE-PC\djwry
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 24.0 GB
Total Physical Memory 23.9 GB
Available Physical Memory 18.7 GB
Total Virtual Memory 27.4 GB
Available Virtual Memory 20.7 GB
Page File Space 3.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Interface failedDevice Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Graphics:
Name NVIDIA GeForce GT 710
PNP Device ID PCI\VEN_10DE&DEV_128B&SUBSYS_8C931462&REV_A1\4&3834D97&0&0008
Adapter Type GeForce GT 710, NVIDIA compatible
Adapter Description NVIDIA GeForce GT 710
Adapter RAM (2,147,483,648) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3621da861144492b\nvldumdx.dll
Driver Version 27.21.14.6109
INF File oem44.inf (Section002 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 74 hertz
Bits/Pixel 32
Memory Address 0xEE000000-0xEEFFFFFF
Memory Address 0xE0000000-0xE7FFFFFF
Memory Address 0xE8000000-0xE9FFFFFF
I/O Port 0x0000E000-0x0000E07F
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_3621DA861144492B\NVLDDMKM.SYS (27.21.14.6109, 37.29 MB (39,101,848 bytes), 1/19/2021 2:20 PM)
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