Right Click >"Save as" > "New Folder" - Creating New Folder Hangs in Windows 10 Pro

[AzaadAlli]

"Save as" Create New Folder Hangs (Right Click)
When trying to create a new folder using right click from within MANY programs for a Save As function, the system hangs (crashes).

To duplicate these results:

1. Open a program (or Edge/Chrome Browser)

2. Open a file (or Browser and find something to save)

3. Save As (or in browser right click on thing to save)

Note: Clicking the "New Folder" button here does no cause a problem. Only Right-Clicking:

4. Right Click > "New Folder" (or in browser click "Save as image")




Application HANGS in “Save As”:



Then End task with Task Manager


Note: This does NOT happen with:

1. Explorer.exe, Firefox or IE11

2. Clicking on “New Folder” button in any Application – only when right click with mouse



[COLOR=rgba(215, 57, 0, 1)]What does NOT fix this:[/COLOR]

• [COLOR=rgba(215, 57, 0, 1)]1.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]sfc /scannow[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]2.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Clean boot (Sysconfig)[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]3.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Running applications in various compatibility modes[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]4.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Running Applications as Administrator[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]5.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Untick and Clear the “Show recently used files” and “Show frequently used folders” in Quick Access.[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]6.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Reset Application to default settings[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]7.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Clear all settings History/cookies/temp files[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]8.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Update all applications[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]9.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Update Windows[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]10.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Deleting printers in Control Panel[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]11.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Start in Safe Mode – same symptoms[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]12.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Create new user with new profile[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]13.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Turn off Sophos Antivirus[/COLOR]
• [COLOR=rgba(215, 57, 0, 1)]14.[/COLOR] [COLOR=rgba(215, 57, 0, 1)]Uninstall Rapport[/COLOR]

EVENT VIEWER LOGS:


Microsoft Word:

The program WINWORD.EXE version 15.0.5311.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 1eec
Start Time: 01d6f3d45e2eb6e6
Termination Time: 30
Application Path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Report Id: e809e25b-4e47-4465-8632-6a37a38cc795
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown


Microsoft Edge:

The program msedge.exe version 88.0.705.50 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3ac4
Start Time: 01d6f3d2b010acd8
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe
Report Id: 693c4fde-9bdd-4594-a22c-7084a9b6a757
Faulting package full name:
Faulting package-relative application ID:
Hang type: Cross-process


Chrome:

The program chrome.exe version 88.0.4324.104 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2600
Start Time: 01d6f3d23ca4ec1d
Termination Time: 4294967295
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: b3293f93-c581-4889-a3d2-c94ca32a7721
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle


Chrome:

The program chrome.exe version 88.0.4324.104 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3f00
Start Time: 01d6f3d0fa5b99c8
Termination Time: 15
Application Path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Report Id: bd67cf19-7ff3-4d5b-a992-b2e7838bcf96
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown


System Information:



Saving to the Local SSD Drive

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