Error "video memory management internal" causing PC to crash

[Ziyang Wang]

Many instances while I was playing games my pc would crash, my monitors would retain the image for some 30s and the pc would restart, when that happens my audio would still be playing but everything else freezes. Also most of these crashes happened while COD: Warzone was getting into a game lobby but some other while I was closing the game or playing other games.


Here's the crash file:


[COLOR=rgba(30, 30, 30, 1)]************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff807`6aa00000 PsLoadedModuleList = 0xfffff807`6b62a2f0
Debug session time: Thu Jan 21 01:01:28.989 2021 (UTC - 5:00)
System Uptime: 0 days 8:27:25.619
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
............
For analysis of this file, run [/COLOR][COLOR=rgba(0, 0, 255, 1)]!analyze -v
[/COLOR][COLOR=rgba(30, 30, 30, 1)]nt!KeBugCheckEx:
fffff807`6adf5780 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff081`7736e090=000000000000010e
2: kd> !analyze -v
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)
The video memory manager encountered a condition that it can't recover from. By crashing,
the video memory manager is attempting to get enough information into the minidump such that
somebody can pinpoint what lead to this condition.
Arguments:
Arg1: 0000000000000033, The subtype of the bugcheck:
Arg2: ffffd98d7359ddb0
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 5264

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-6L7VHAO

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 24950

Key : Analysis.Memory.CommitPeak.Mb
Value: 87

Key : Analysis.System
Value: CreateObject

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE: 10e

BUGCHECK_P1: 33

BUGCHECK_P2: ffffd98d7359ddb0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: dwm.exe

STACK_TEXT:
fffff081`7736e088 fffff807`7c7b3ad0 : 00000000`0000010e 00000000`00000033 ffffd98d`7359ddb0 00000000`00000000 : nt!KeBugCheckEx
fffff081`7736e090 fffff807`7ee67f45 : 00000000`00000000 ffffd98d`7359deb0 ffffb788`0f7e7000 00000000`00000001 : watchdog!WdLogEvent5_WdCriticalError+0xe0
fffff081`7736e0d0 fffff807`7edd253a : ffffd98d`7359ddb0 00000000`00000000 ffffd98d`785fc320 00000000`00000001 : dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::~VIDMM_PROCESS_ADAPTER_INFO+0x27879
fffff081`7736e110 fffff807`7ee406a9 : ffffd98d`7359ddb0 00000000`00000000 ffffd98d`785fc320 ffffb788`0f6c5010 : dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::`scalar deleting destructor'+0xe
fffff081`7736e140 fffff807`7ee40115 : 00000000`00000000 ffffd98d`785fc320 ffffd98d`7359ddb0 ffffb788`10310080 : dxgmms2!VIDMM_PROCESS:estroyAdapterInfo+0xe5
fffff081`7736e170 fffff807`7edd257e : ffffd98d`7879a220 fffff081`7736e329 ffffb788`0f6c5010 01000000`00100000 : dxgmms2!VIDMM_PROCESS::CloseAdapter+0xb9
fffff081`7736e230 fffff807`7c5545b9 : 00000000`00000030 00000000`00000799 00000000`80007500 00000000`00000000 : dxgmms2!VidMmCloseAdapter+0x1e
fffff081`7736e260 fffff807`7c51323f : ffffb788`0c713000 00000000`00000000 ffffb788`0f97ea90 fffff807`6ac61553 : dxgkrnl!DXGPROCESS_ADAPTER_INFO::CloseVidMmAdapter+0x2d
fffff081`7736e290 fffff807`7c4d9c55 : ffffd98d`7879a220 ffffd98d`00000002 ffffd98d`7879a220 ffffb788`0f6c5010 : dxgkrnl!DXGPROCESS:estroyAdapterInfo+0x143
fffff081`7736e390 fffff807`7c4d873d : ffffb788`0f6c3000 fffff807`00000001 ffffb788`0f6c3000 ffffd98d`73e92ed0 : dxgkrnl!DXGPROCESS::CloseAdapter+0xf9
fffff081`7736e420 fffff807`7c5186c9 : ffffb788`19ccb620 fffff081`7736e570 00000000`00000288 ffffd98d`73e92de0 : dxgkrnl!DXGADAPTER:estroyHandle+0x11d
fffff081`7736e470 fffff807`7c5138e5 : ffffd98d`73e92de0 00000000`00000000 ffffd98d`73e92de0 00000000`00000000 : dxgkrnl!DXGPROCESS:estroy+0x341
fffff081`7736e6e0 fffff807`7c406b67 : 00000000`00000000 ffffd98d`73e92de0 ffffb788`0c6bb430 00000000`00000000 : dxgkrnl!DXGPROCESS:estroyDxgProcess+0x105
fffff081`7736e830 fffff807`6b03759f : 00000000`00000000 ffffb788`1030e080 00000000`000005bc 00000000`00000000 : dxgkrnl!DxgkProcessNotify+0xf7
fffff081`7736e890 fffff807`6b062894 : ffffb788`1030e000 ffffb788`1030e080 00000000`00000000 00000000`00000000 : nt!PspCallProcessNotifyRoutines+0x213
fffff081`7736e960 fffff807`6b106562 : ffffb788`103104b8 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PspExitProcess+0x70
fffff081`7736e990 fffff807`6b109a9e : ffffb788`d00002fe 00000000`00000001 00000000`00000000 0000009f`e913b000 : nt!PspExitThread+0x5b2
fffff081`7736ea90 fffff807`6ae076f1 : ffffb788`1030e080 ffffb788`10310080 fffff081`7736eb80 ffffffff`ffffffff : nt!NtTerminateProcess+0xde
fffff081`7736eb00 00007ffa`e0a6c534 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExitPico+0x2bc
0000009f`e927f978 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffa`e0a6c534


SYMBOL_NAME: dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::~VIDMM_PROCESS_ADAPTER_INFO+27879

MODULE_NAME: [/COLOR][COLOR=rgba(0, 0, 255, 1)]dxgmms2

[/COLOR][COLOR=rgba(30, 30, 30, 1)]IMAGE_NAME: dxgmms2.sys

IMAGE_VERSION: 10.0.19041.1134

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 27879

FAILURE_BUCKET_ID: 0x10e_33_dxgmms2!VIDMM_PROCESS_ADAPTER_INFO::_VIDMM_PROCESS_ADAPTER_INFO

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {590e82e4-fa32-3e14-0943-e6b01c6637c4}

Followup: MachineOwner
---------[/COLOR]

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