The program explorer.exe version 10.0.19041.746 stopped interacting with Windows and was closed

[ZanK96]

Explorer.exe ERROR


Log Name: Application

Source: Application Hang

Date: 1/28/2021 9:34:29 PM

Event ID: 1002

Task Category: (101)

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-ODH82NF

Description:

The program explorer.exe version 10.0.19041.746 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 14e8

Start Time: 01d6f5b4e6e91043

Termination Time: 0

Application Path: C:\Windows\explorer.exe

Report Id: b135aa55-9072-4a8c-a36f-513a2676e0b7

Faulting package full name:

Faulting package-relative application ID:

Hang type: Unknown



Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Hang" />

<EventID Qualifiers="0">1002</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>101</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2021-01-28T20:34:29.9584227Z" />

<EventRecordID>1007</EventRecordID>

<Correlation />

<Execution ProcessID="0" ThreadID="0" />

<Channel>Application</Channel>

<Computer>DESKTOP-ODH82NF</Computer>

<Security />

</System>

<EventData>

<Data>explorer.exe</Data>

<Data>10.0.19041.746</Data>

<Data>14e8</Data>

<Data>01d6f5b4e6e91043</Data>

<Data>0</Data>

<Data>C:\Windows\explorer.exe</Data>

<Data>b135aa55-9072-4a8c-a36f-513a2676e0b7</Data>

<Data>

</Data>

<Data>

</Data>

<Data>Unknown</Data>

<Binary>55006E006B006E006F0077006E0000000000</Binary>

</EventData>

</Event>




I recently upgraded some components of my pc, including disk and mb (I still have to upgrade cpu and ram but I don't think are the problems because I never had this problem before), So I full reinstalled windows on the new disk and erased the others (I have a nas for backups).

Actual specs are

​
CPU​	Ryzen 5 3600​
RAM​	32GB 3000mhz​
GPU​	3080 OC​
MB​	ASUS b550f​
SSD​	1x 980 pro (connected on pcie 4.0)​
​	1 x 970 evo plus (connected on pcie 3.0)​
​	1 x 860 evo​

Here's a video of the problem:

can't attach files, view on reddit


Essentially welcome screen is unusually slow ( normally I don't even see "Welcome" message that windows is already loaded ). When it load to desktop I have to click on the taskbar to show controls and icons, it seem a problem related to explorer.exe that somehow doesn't load at startup.

After loading up everything's perferct, I made a bunch of sanity checks of ssd's, ram, mb. Everything seem ok, also I have last bios version, and I also tried resetting the bios.

What I have already tried:

• Every command to check integrity of the disk [COLOR=var(--newRedditTheme-monospaceColor)]DISM /Online /Cleanup-Image /RestoreHealth , sfc /scannow[/COLOR] and bunch of others
• Reinstall windows 5 times
  • Cleaning every disk and installing on the 980
  • Cleaning every disk and installing on the 970
  • Creating windows usb winth automatic creation tool in windows installer and with rufus
  • Tried with different usbs
  • Tried Hard resetting every disk and installing windows again
• Disabled every startup service from configuration
• Unplugging all the devices except my keyboard (also tried with different keyboard)
• Disabling internet at statup
• Block automatic updates after windows reinstall
• Tried different gpu driver version
• Tried reinstalling and using an offline account to make sure it doesn't sync any settings and have perfect clean windows
• Safe mode
• Assigning all cores to boot option
• clean boot
• Tried different Nvidia driver (last version, the previous one and the one installed with windows update, that for some reason is very old, I love windows update)

Please don't come with clean boots or other things that doesn't help at all, maybe help me find a way to identify the cause of the error.

Here's the boot log, but I didn't find any helpful information in it: can't attach files, view on reddit

Continue reading...