T
TheTwelfthParsec
Whenever using either of my two wireless headsets while playing games, the audio will randomly cut out for a second or so then come back. This happens repeatedly and seemingly at random intervals, and only while I'm playing a game. I can watch a feature length movie or any number of YouTube videos, and I can chat on Discord at length, and I never have any audio issues. As soon as I fire up a game though, the game audio starts the random cutting out thing.
My two wireless headsets are the Logitech G533 Gaming Headset and the Corsair Void RGB Elite, and I get the same issue with both. I have tried uninstalling and reinstalling the drivers for each headset, and the same with the hub software for each (Logitech G HUB and Corsair iCue). I've tried re-syncing each headset with it's dongle. I have tried connecting the dongles for each headset to all the USB ports on my computer - including those on my Dell monitor. Same result in all cases.
I've run through all the troubleshooters I can find related to audio. I've tried adjusting audio settings and made sure there were no enhancements enabled. I've tried turning off Xbox Game Mode, per a suggestion I saw in a forum post about a related audio issue. I've tried SFC and DISM, again per a related post I saw.
I have also tested with a pair of Bose speakers I have connected to the audio jack on my Dell monitor, which is connected via DisplayPort 1.2 cable to my Radeon RX 580 GPU. I have not seen the issue replicate while using the speakers. It only seems to happen while I'm using one of my headsets.
My system info:
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3802, 1/15/2015
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK Computer INC.
BaseBoard Product P8Z68-V PRO GEN3
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 8.14 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 3.69 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
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My two wireless headsets are the Logitech G533 Gaming Headset and the Corsair Void RGB Elite, and I get the same issue with both. I have tried uninstalling and reinstalling the drivers for each headset, and the same with the hub software for each (Logitech G HUB and Corsair iCue). I've tried re-syncing each headset with it's dongle. I have tried connecting the dongles for each headset to all the USB ports on my computer - including those on my Dell monitor. Same result in all cases.
I've run through all the troubleshooters I can find related to audio. I've tried adjusting audio settings and made sure there were no enhancements enabled. I've tried turning off Xbox Game Mode, per a suggestion I saw in a forum post about a related audio issue. I've tried SFC and DISM, again per a related post I saw.
I have also tested with a pair of Bose speakers I have connected to the audio jack on my Dell monitor, which is connected via DisplayPort 1.2 cable to my Radeon RX 580 GPU. I have not seen the issue replicate while using the speakers. It only seems to happen while I'm using one of my headsets.
My system info:
OS Name Microsoft Windows 10 Pro
Version 10.0.19041 Build 19041
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-2700K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3802, 1/15/2015
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK Computer INC.
BaseBoard Product P8Z68-V PRO GEN3
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.488"
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 8.14 GB
Total Virtual Memory 18.3 GB
Available Virtual Memory 3.69 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes
Continue reading...