Cache Hierarchy Error AMD Ryzen 3700

T

tjellyfish

Hi all,


I've been having random reboots with my fairly new system that I built in September 2021. When I look in Event Viewer, I get WHEA-Logger 18 events. Reported by component: Processor Core.

Error Source: Machine Hierarchy Error

Error Type: Cache Hierarchy Error.


Here are my specs:

AMD Ryzen 7 3700x

Nvidia 2070 Super

2x 16 GB Corsair Vengeance RGB RAM

ASRock B550m Steel Legend Motherboard
Corsair 650x psu


I do not do any overclocking, and have been using everything on factory settings, aside from applying the XMP Profile on my ram to make it run at it's rated 3200MHz.


Others seem to be having this issue too: View: https://www.reddit.com/r/AMDHelp/comments/hq7jcu/cache_hierarchy_error/



The restarts can happen while I'm doing anything, under load or just watching YouTube. Sometimes the desktop goes 5 hours without reboot, sometimes it reboots instantly after entering my password. The reboots happen in safe mode as well.


I managed to slow down the reboots by setting the processor to the base 3600mhz at 1.2 volts, but after trying to set everything back to default, no settings will prevent reboot now.


Things I've tried:

Resetting BIOS & CMOS

Check and log temps

Updating chipset & processor & nvidia drivers

Doing System Restore

Reinstalling Windows

Using a different power outlet

Unplugging external drives


Know if there's anything else I can try, or is my processor damaged?

Continue reading...
 

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