S
sba923
Hi,
I'm experiencing quite a number of issues with my Microsoft Account, the associated dashboard, and the weekly reports I get about my child's activity.
1. one computer showed up twice on the dashboard, after removing it using my account, it's no longer showing up at all on my child's account under "Devices"
2. my child's weekly report refers to a problem about a "Windows 10 Nokia 4.2" device, whereas... that device is obviously an Android phone
3. one mobile phone shows up twice in the list of devices
4. I don't know how to remove a "decommitted" Android phone from the list of devices
5. one Android phone shows up both under its model name and under its configured device name
Microsoft support issue SRX1516370455ID ended up with "Our higher level of support said that the issue with your device intertwined with a Microsoft Family Group. The current entry point for Microsoft Family Support is through the forums."
So here I am...
(I'd rather not share my screenshots on a public forum)
Continue reading...
I'm experiencing quite a number of issues with my Microsoft Account, the associated dashboard, and the weekly reports I get about my child's activity.
1. one computer showed up twice on the dashboard, after removing it using my account, it's no longer showing up at all on my child's account under "Devices"
2. my child's weekly report refers to a problem about a "Windows 10 Nokia 4.2" device, whereas... that device is obviously an Android phone
3. one mobile phone shows up twice in the list of devices
4. I don't know how to remove a "decommitted" Android phone from the list of devices
5. one Android phone shows up both under its model name and under its configured device name
Microsoft support issue SRX1516370455ID ended up with "Our higher level of support said that the issue with your device intertwined with a Microsoft Family Group. The current entry point for Microsoft Family Support is through the forums."
So here I am...
(I'd rather not share my screenshots on a public forum)
Continue reading...