H
Huesman
Hello,
What is the issue:
My audio becomes tinny spontaneously and sometimes will have a long constant beep along with it. I am forced to restart my computer to fix the problem. This has happened to me about 5 times in the last two months.
Why is this a problem:
Since I am forced to restart my computer, I have to save everything on my computer which often takes about 10 minutes. Since the issue happens spontaneously, I am forced to stop everything I am doing to fix the issue. If I am in a zoom meeting (I am a student), I will lose approximately 20 minutes of class time because I cannot understand voice when my audio is tinny and I have to wait for my computer to boot back up and start zoom again. Also, if I needed to talk to someone at this time, I will not only be able to talk to them for 20 minutes, but they will have to wait for me for 20 minutes. You can see how this could be very frustrating if this happened during an important meeting or interview.
What is the desired outcome:
At the very least, I would like to be able to fix this problem without needing to restart my computer.
Some more details:
I use a headset with a microphone.
I do not know how to recreate this problem for anyone since it happens spontaneously. This has happened to me 5 times now and I cannot think of anything particular I was doing before each time. Sometimes it has happened when I go to play Spotify music, sometimes it has happened when I go to a Zoom meeting, but I believe that it 'happens' before I do an activity that requires audio but I do not notice it because I was not playing audio previously.
Operating System:
Microsoft Windows 10 Home
Build:
Version 10.0.18363 Build 18363
System Make/Model:
Dell XPS 15 7590
Current Output Device name:
Speakers/Headphones (Realtek(R) Audio)
Driver Provider/Version (for above device):
Realtek Semiconductor Corp 6.0.8940.1
Things I have tried:
1. Using other headsets, I have 5 headsets / bluetooth devices to connect to audio. None of these change the audio. Also, when I unplug my headset and play audio, the audio remains tinny. I have tried unplugging and plugging my headset back in.
2. Restarting drivers / Checking for new drivers. I have tried this for all of the audio devices listed in Device Manager
3. Troubleshooting all drivers and sound devices, even microphones. I have tried this every time I had this issue, it never detected problems. The time before the last time the problem happened, clicking the troubleshoot button on an audio device crashed my computer (which also made me lose over 10 hours of homework progress, but that is beside the point)
To reiterate this point, I have followed these steps:
As well as troubleshooting in 'Sound Settings'
All troubleshooting I attempted occurred while the problem was happening.
4. Disabling sound enhancements on all connected devices. Tried combinations of disabling/enabling sound enhancements as well.
5. Closing / Restarting current audio playing programs such as Spotify, Zoom, or Chrome.
Thank you
Continue reading...
What is the issue:
My audio becomes tinny spontaneously and sometimes will have a long constant beep along with it. I am forced to restart my computer to fix the problem. This has happened to me about 5 times in the last two months.
Why is this a problem:
Since I am forced to restart my computer, I have to save everything on my computer which often takes about 10 minutes. Since the issue happens spontaneously, I am forced to stop everything I am doing to fix the issue. If I am in a zoom meeting (I am a student), I will lose approximately 20 minutes of class time because I cannot understand voice when my audio is tinny and I have to wait for my computer to boot back up and start zoom again. Also, if I needed to talk to someone at this time, I will not only be able to talk to them for 20 minutes, but they will have to wait for me for 20 minutes. You can see how this could be very frustrating if this happened during an important meeting or interview.
What is the desired outcome:
At the very least, I would like to be able to fix this problem without needing to restart my computer.
Some more details:
I use a headset with a microphone.
I do not know how to recreate this problem for anyone since it happens spontaneously. This has happened to me 5 times now and I cannot think of anything particular I was doing before each time. Sometimes it has happened when I go to play Spotify music, sometimes it has happened when I go to a Zoom meeting, but I believe that it 'happens' before I do an activity that requires audio but I do not notice it because I was not playing audio previously.
Operating System:
Microsoft Windows 10 Home
Build:
Version 10.0.18363 Build 18363
System Make/Model:
Dell XPS 15 7590
Current Output Device name:
Speakers/Headphones (Realtek(R) Audio)
Driver Provider/Version (for above device):
Realtek Semiconductor Corp 6.0.8940.1
Things I have tried:
1. Using other headsets, I have 5 headsets / bluetooth devices to connect to audio. None of these change the audio. Also, when I unplug my headset and play audio, the audio remains tinny. I have tried unplugging and plugging my headset back in.
2. Restarting drivers / Checking for new drivers. I have tried this for all of the audio devices listed in Device Manager
3. Troubleshooting all drivers and sound devices, even microphones. I have tried this every time I had this issue, it never detected problems. The time before the last time the problem happened, clicking the troubleshoot button on an audio device crashed my computer (which also made me lose over 10 hours of homework progress, but that is beside the point)
To reiterate this point, I have followed these steps:
Press Windows Key + X..
Click on Control Panel.
Select Troubleshooting.
On the left pane, click on View All.
Click on Playing audio to run the troubleshooter.
As well as troubleshooting in 'Sound Settings'
All troubleshooting I attempted occurred while the problem was happening.
4. Disabling sound enhancements on all connected devices. Tried combinations of disabling/enabling sound enhancements as well.
5. Closing / Restarting current audio playing programs such as Spotify, Zoom, or Chrome.
Thank you
Continue reading...