Dell XPS 13 9300 is crashing while sleeping or hibernating

[Scott_125]

Hello,


My Dell XPS 13 is always crashing will I'm going into sleep mode, I try to reset my power option but still same issue, here is the dump file :


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff800`0f000000 PsLoadedModuleList = 0xfffff800`0fc2a2f0
Debug session time: Sat Feb 6 18:31:38.037 2021 (UTC + 1:00)
System Uptime: 21 days 0:43:52.618
Loading Kernel Symbols
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Loading User Symbols
Loading unloaded module list
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For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff800`0f3f5780 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:fffff800`134801e0=000000000000009f
0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000005, The device failed to complete a directed power transition within the required
amount of time.
Arg2: ffff97874b50e360, Physical Device Object of the stack
Arg3: ffff978766dd90b0, The POP_FX_DEVICE object
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2827

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DARIO

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 3626

Key : Analysis.Memory.CommitPeak.Mb
Value: 77

Key : Analysis.System
Value: CreateObject

Key : Dump.Attributes.InsufficientDumpfileSize
Value: 1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

DUMP_FILE_ATTRIBUTES: 0xc
Insufficient Dumpfile Size
Kernel Generated Triage Dump

BUGCHECK_CODE: 9f

BUGCHECK_P1: 5

BUGCHECK_P2: ffff97874b50e360

BUGCHECK_P3: ffff978766dd90b0

BUGCHECK_P4: 0

DRVPOWERSTATE_SUBCODE: 5

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
fffff800`134801d8 fffff800`0f564a57 : 00000000`0000009f 00000000`00000005 ffff9787`4b50e360 ffff9787`66dd90b0 : nt!KeBugCheckEx
fffff800`134801e0 fffff800`0f244f12 : ffff9787`66dd9488 fffff800`091df180 fffff800`091df180 00000000`00000002 : nt!PopFxDirectedWorkOrderWatchdog+0x27
fffff800`13480220 fffff800`0f206eed : 00000000`00000000 fffff800`0f332d15 00000000`00140001 00000000`0421a70d : nt!KiProcessExpiredTimerList+0x172
fffff800`13480310 fffff800`0f3f92ee : 00000000`00000000 fffff800`091df180 fffff800`0fd26600 ffff9787`64de8040 : nt!KiRetireDpcList+0x5dd
fffff800`134805a0 00000000`00000000 : fffff800`13481000 fffff800`1347a000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e


SYMBOL_NAME: nt!PopFxDirectedWorkOrderWatchdog+27

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

IMAGE_VERSION: 10.0.19041.746

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 27

FAILURE_BUCKET_ID: 0x9F_nt!PopFxDirectedWorkOrderWatchdog

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {4d7522a1-0482-e310-fcfd-7b1c2028e39a}

Followup: MachineOwner
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