Random Black Screen Crash during gaming

H

Helvellyn48

Hi,

Occasionally (and seemingly at random) my PC crashes whilst gaming. What happens is my screen goes black, the GPU fans spin up like crazy (very noisy) and I seemingly can't do anything to get out of it except hold the power button to hard turn off the PC. Usually I can still hear game sound whilst this is happening though.

The games in which it happens seem to be World Of Tanks and War Thunder. The tech support from both of them have basically said: "problem is yours, deal with it". It also seems to happen more often on alt-tabbing in and out of games although it can also happen on entering a battle and whilst just clicking through the garage.



It can happen several times in one day and then not happen for weeks with the same use.



NVIDIA have also looked at a CPU-Z log file and said "we cant see anything there so good luck!"



My PC:
CPU = Intel i7 4790k (not overclocked)
GPU = KFA2 RTX 2070 Super EX 1CLICK-OC 8192MB GDDR6 (again not Overclocked)

RAM = 16Gb Corsair Vengeance LP RAM in two 8Gb sticks at 1600MHz

PSU = Corsair SF750W

Motherboard = Gigabyte GA H81M-S2H

Monitor = Samsung CF791 34" ultrawide

OS = Windows 10

Sound = SteelSeries Arctis Pro + GameDAC (USB hardwired)



I keep windows and my the GPU drivers up to date (using windows update and NVIDIA GeForce Experience).

I think the motherboard bios is up to date and I think all the other drivers are up to date.



Does anyone have any idea as to what could be causing this crash or how to find out?

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