Explorer keeps restarting, problem is associated with KERNELBASE.dll

S

shnathans

So I checked event logs and was able to extract these errors correlated with each time explorer.exe restarted.


I _blanked_ out the variables to leave the strings that are identical throughout nearly all errors over the last week and a half. I have updated all system drivers from the manufacturer (Lenovo) and have updated everything (including optional) in Windows Update. No improvement.


<Data>

<Time><![CDATA[2/8/2021 9:15 AM]]></Time>

<Type><![CDATA[Application Error]]></Type>

<Details><![CDATA[Faulting application name: explorer.exe, version: 10.0.19041.746, time stamp: 0xca234864&#x000d;&#x000a;Faulting module name: KERNELBASE.dll, version: 10.0.19041.789, time stamp: 0xa9ea2bbb&#x000d;&#x000a;Exception code: 0xc0000409&#x000d;&#x000a;Fault offset: 0x000000000010bd5c&#x000d;&#x000a;Faulting process id: 0x____&#x000d;&#x000a;Faulting application start time: 0x01______________&#x000d;&#x000a;Faulting application path: C:\WINDOWS\explorer.exe&#x000d;&#x000a;Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll&#x000d;&#x000a;Report Id: ________-____-____-____-____________&#x000d;&#x000a;Faulting package full name: &#x000d;&#x000a;Faulting package-relative application ID:]]></Details>

</Data>

<Examples>

<Details><![CDATA[Faulting application name: explorer.exe, version: 10.0.19041.746, time stamp: 0xca234864&#x000d;&#x000a;Faulting module name: KERNELBASE.dll, version: 10.0.19041.789, time stamp: 0xa9ea2bbb&#x000d;&#x000a;Exception code: 0xc0000409&#x000d;&#x000a;Fault offset: 0x000000000010bd5c&#x000d;&#x000a;Faulting process id: 0x480c&#x000d;&#x000a;Faulting application start time: 0x01d6fe5eb43fee5e&#x000d;&#x000a;Faulting application path: C:\WINDOWS\explorer.exe&#x000d;&#x000a;Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll&#x000d;&#x000a;Report Id: 468762fd-1a39-4f81-913b-9e7e3faa27ed&#x000d;&#x000a;Faulting package full name: &#x000d;&#x000a;Faulting package-relative application ID:]]></Details>

<Details><![CDATA[Faulting application name: explorer.exe, version: 10.0.19041.746, time stamp: 0xca234864&#x000d;&#x000a;Faulting module name: KERNELBASE.dll, version: 10.0.19041.789, time stamp: 0xa9ea2bbb&#x000d;&#x000a;Exception code: 0xc0000409&#x000d;&#x000a;Fault offset: 0x000000000010bd5c&#x000d;&#x000a;Faulting process id: 0x5ab8&#x000d;&#x000a;Faulting application start time: 0x01d6fe5da0b6b743&#x000d;&#x000a;Faulting application path: C:\WINDOWS\explorer.exe&#x000d;&#x000a;Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll&#x000d;&#x000a;Report Id: e423057b-1706-4113-938b-45fdd7e86450&#x000d;&#x000a;Faulting package full name: &#x000d;&#x000a;Faulting package-relative application ID:]]></Details>


Here is the link to a .nfo user dump, as I believe you would request that of me.


expltrblsht.nfo


Computer (Laptop) is a Lenovo X1 Carbon (5th Gen) with Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz / 2.90 GHz and 16GB DRAM.


Any help you could provide would be greatly appreciated.

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