Windows 10 doesn't shutdown / reset due to Firewire PCIE Card / WHEA_UNCORRECTABLE_ERROR Blue Screen

P

parranoic

Hello everyone,


It's been a week since I'm faced with a weird issue with Windows 10. I cannot get my PC to shut down or restart properly. Whenever I chose one of the options it shuts down the video output on the GPU, but the peripherals are still powered. Pressing the power on button doesn't do anything. The only way get my PC to completely power off is to press the reset button on the case, hold power for a few seconds, or remove the power cord. Then I can boot it normally.


WINVER: 20H2 (issue started on v2004)

PC Specs: Ryzen 7 3700x / MSI x470 Pro Gaming Max / GTX 1660 TI ( CPU, RAM and MOBO are 6 months old)


Things I've done so far:

  • latest driver / windows updates
  • bios reset / flashed to the last version
  • windows reinstall
  • booting with the bare minimum
  • booting a 2 live Linux distros (both shutdown and reset work)
  • switched windows to UEFI


I have an old 35mm film scanner that is connected to the pc via firewire to a VIA PCI-E card. Whenever I remove it from the slot the pc shuts down properly. If I try to uninstall the driver, update it, or disable it the PC immediately throws a Blue Screen with "WHEA_UNCORRECTABLE_ERROR" message.


This PCI-E card worked flawlessly for 3 years now, on my old z97 board with i5-4690k. It also worked on the new PC for 5 and a half months now.


Why is version 2004 - present causing blue screens, power / shutdown problems with this card.


Issue was present in other versions too with other Ryzen CPUs:

BSOD WHEA_UNCORRECTABLE_ERROR using FireWire connection on brand-new PC


I would like to keep using the scanner / firewire card as they are superior to most recent flatbed scanners available on the market.

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