Unable to sign in to Windows 10 with my Microsoft account

M

MilanChytil

I have a brand new PC running Windows 10 Home for my personal use. I set it up through a Local Account but now wanted to add an option to sign in with my Microsoft Account. I'm able to log into my Microsoft Account through a web browser (Firefox, Edge, Chrome) but my attempts to add a Microsoft Account sign in option to my PC have been failing:


1. Settings -> Accounts -> Sign-in options gives me a blank screen (see below). I see the same blank screens for all the other options in the left column below:


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2. Settings -> Login (upper left corner). The screenshot below shows the screen after I type in my login name and password. I'm 100% confident that I'm typing in the correct credentials.


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3. Microsoft Edge -> Sign In (upper right-hand corner). Microsoft Edge works fine but when I click on the User icon -> Sign In, I get the following pop-up before I even have a chance to type in my credentials.


9d785e3d-adfe-4eb4-8963-9155dfcbd1d8?upload=true.png


I'm getting frustrated because I do not see a path forward from here. Googling "Error code: 5, 2, 0" gives some cryptic, but serious sounding, scenarios that MSFT techs would have to address.


Any suggestions on how to resolve this issue?


Thanks!

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