O
ofdouglas
Hello,
I have a USB camera which suddenly stopped working with my Windows 10 desktop, after several months of working just fine. The camera now shows up in Device Manager as "Unknown USB Device (Device Descriptor Request Failed)". I think a recent Windows Update might be to blame, since I have not installed / uninstalled any applications, drivers, or made any other changes to my system recently, aside from letting Windows Update run.
Here is the event log from device manager:
2/13/2021 4:18:43 PM - Device not migrated
Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 was not migrated due to partial or ambiguous match.
Last Device Instance Id: USB\VID_05AF&PID_8277\5&1e7d8db7&0&9
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path: ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS09)
Migration Rank: 0xF000FFFFFFFF0020
Present: false
Status: 0xC0000719
2/13/2021 4:18:43 PM - Device configured (usb .inf)
Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&186df573&0&0
2/13/2021 4:18:44 PM - Device not started
Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Here are the troubleshooting steps that I have already attempted:
Beyond the updates mentioned above, the next most recent update was 1/14/2021, too long ago to be a potential culprit. I used the camera on the morning of 2/21/2021 with no issues.
Can anyone recommend any further troubleshooting steps? Thanks.
Continue reading...
I have a USB camera which suddenly stopped working with my Windows 10 desktop, after several months of working just fine. The camera now shows up in Device Manager as "Unknown USB Device (Device Descriptor Request Failed)". I think a recent Windows Update might be to blame, since I have not installed / uninstalled any applications, drivers, or made any other changes to my system recently, aside from letting Windows Update run.
Here is the event log from device manager:
2/13/2021 4:18:43 PM - Device not migrated
Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 was not migrated due to partial or ambiguous match.
Last Device Instance Id: USB\VID_05AF&PID_8277\5&1e7d8db7&0&9
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path: ACPI(_SB_)#ACPI(PCI0)#ACPI(XHC_)#ACPI(RHUB)#ACPI(HS09)
Migration Rank: 0xF000FFFFFFFF0020
Present: false
Status: 0xC0000719
2/13/2021 4:18:43 PM - Device configured (usb .inf)
Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 was configured.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB30\4&186df573&0&0
2/13/2021 4:18:44 PM - Device not started
Device USB\VID_0000&PID_0002\5&1e7d8db7&0&9 had a problem starting.
Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service:
Lower Filters:
Upper Filters:
Problem: 0x2B
Problem Status: 0x0
Here are the troubleshooting steps that I have already attempted:
- "Update Driver" in Device Manager -- Windows thinks the current driver (10.0.19041.488, date 6/21/2006) is already up to date.
- "Roll Back Driver" in Device Manager -- This option is unavailable, the button is disabled.
- "Disable" in Device Manager, then reboot -- No effect.
- "Uninstall Device" in Device Manager, then reboot -- No effect.
- Move the device to a different USB port -- No effect. I tested several ports which are still working with other devices.
- Uninstall update KB4601319 (installed 2/13/2021) -- No effect.
- Uninstall update KB4601050 (installed 2/11/2021) -- No effect.
- Uninstall update KB4592438 (installed 2/14/2021) -- Windows won't let me uninstall this update.
Beyond the updates mentioned above, the next most recent update was 1/14/2021, too long ago to be a potential culprit. I used the camera on the morning of 2/21/2021 with no issues.
Can anyone recommend any further troubleshooting steps? Thanks.
Continue reading...