Windows 7 activation by phone not available

S

spirit1flyer

I had to format an older computer of mine and while trying to activate or update I ran into an issue. I'm getting Error code 0XC004E003 and its not even giving me the option to activate by phone. It says I can contact microsoft by phone to resolve the problem but that just opens my help file and I don't get an installation id or any phone numbers. I've gone circles with the auto agent who always says contact this person but then it says unavailable.

I've tried SLUI 4 which doesn't do anything other then I already described. I also ran MGA Diagnostics trying to follow the steps others have done but I don't see any follow on data for those questions. Here is my dump from that


Is it just Windows 7 isn't supported at all anymore? or am I missing something? Or did I screw up something with the reinstall that toasted my copy?

My update code is 80072EFE but I'm not sure that has anything to do with it at this point. I managed to manually update to service pack one hoping that would help and I tried installing Kb313812 and kb4490628 and neither of those would and that was supposed to be the "solution" for the update issues.


Any help?


Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->



Validation Code: 0

Cached Online Validation Code: N/A, hr = 0xc004f012

Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

Windows Product ID: 00359-OEM-8992687-00095

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {EAA09D3E-E811-42B3-899C-E25049C98D62}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_rtm.101119-1850

TTS Error:

Validation Diagnostic:

Resolution Status: N/A



Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002



Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002



OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002



OGA Data-->

Office Status: 109 N/A

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3



Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Users\Pathfinder\AppData\Local\Programs\Opera\launcher.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed



File Scan Data-->

File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]

File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]



Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{EAA09D3E-E811-42B3-899C-E25049C98D62}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3308036784-1258453996-3355799050</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>GA-970A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20110517000000.000000+000</Date></BIOS><HWID>40BA0600018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>



Spsys.log Content: 0x80070002



Licensing Data-->

Software licensing service version: 6.1.7601.17514



Name: Windows(R) 7, HomePremium edition

Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

Extended PID: 00359-00178-926-800095-02-1033-7601.0000-0462021

Installation ID: 007285300911289251810131371052405724728294463235092145

Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

Partial Product Key: RMV82

License Status: Initial grace period

Time remaining: 42780 minute(s) (29 day(s))

Remaining Windows rearm count: 4

Trusted time: 2/15/2021 7:58:41 AM



Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: N/A

HealthStatus: 0x0000000000000000

Event Time Stamp: N/A

ActiveX: Not Registered - 0x80040154

Admin Service: Not Registered - 0x80040154

HealthStatus Bitmask Output:





HWID Data-->

HWID Hash Current: MAAAAAAABAABAAEAAAACAAAAAQABAAEAln1AqVTyEDPc39wVosCkLkJ9zpotAY4u



OEM Activation 1.0 Data-->

N/A



OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes, but no SLIC table

Windows marker version: N/A

OEMID and OEMTableID Consistent: N/A

BIOS Information:

ACPI Table Name OEMID Value OEMTableID Value

APIC GBT GBTUACPI

FACP GBT GBTUACPI

HPET GBT GBTUACPI

MCFG GBT GBTUACPI

SSDT PTLTD POWERNOW

MATS GBT

TAMG GBT GBT B0

Continue reading...
 
Back
Top Bottom