PC randomly restarts - event ID 41 and 10

J

JasonWhite_018

Hi everyone

For the last few weeks I've had an issue where my PC suddenly restarts. I've tried looking for clues in event viewer but all I can find are the following:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12

The previous system shutdown at 15:00:36 on ‎19/‎02/‎2021 was unexpected.

svchost (14244,R,98) TILEREPOSITORYS-1-5-18: Error -1023 (0xfffffc01) occurred while opening logfile C:\WINDOWS\system32\config\systemprofile\AppData\Local\TileDataLayer\Database\EDB.log.
I'm on windows 10 - 64bit version 1909
Have 16gb of ram. AMD Ryzen 7 2700x process. GTX 2070 Nvidia. PSU is Corsair TX850M 850 watts.
The BIOS is outdated 08/08/2018 though am reluctant to update as I'm not too sure how to. Though I can if it's advised.

Each time it restarted I was doing something different. Today I was playing a game, yesterday I was on a Zoom call and the time before that it was idle on the desktop.

I tried using the free version of WhoCrashed which summarised the following:


On Mon 05/08/2019 13:49:36 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\LiveKernelReports\PoW32kWatchdog-20190805-0402.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!WheaConfigureErrorSource+0x5B2E)
Bugcheck code: 0x1A1 (0xFFFFA384C0D7B040, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Though what's interesting is that the time my PC restarted was in fact 15:15, not 13:49. There's a pattern to it as well. It appears to always happen in the afternoon, I work from home so it is on a lot, never had a problem in the day or night. It also appears to always restart twice in the day, with each event being within an hour of each other.

According to event viewer a pattern in the error just before it restarts is:

A TCG Command has returned an error.
Desc: AuthenticateSession
Param1: 0x1
Param2: 0x60000001C
Param3: 0x900000006
Param4: 0x0
Status: 0x12

I've checked over 4 restart events and this is the error that has preceded it each time.

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