Two brand new Alienware computers giving same error (MSINFO/Windows Reporting Error) on start up

[DrChristian]

Hi,


I have gone 'round the Moons of Nibia and 'round the Antares Maelstrom with DELL "support" but the most they can manage is uninstall/reinstall the Alienware Command Center (AWCC), use a Windows Restore Point or full nuclear, restore to factory from the hidden partitions. None have resolved the issue as it was present on first boot, fresh out of the box *for both computers. This error blocks some apps/programs and games from working. I can uninstall AWCC and those same apps/programs will work fine. This error tasks me, and I shall have it! Yes, another Wrath of Khan reference.


Of course, I can only have it with your help.


Edition Windows 10 Pro 64bit

Version 20H2

Installed on ‎2/‎4/‎2021

OS build 19042.804


This is the complete error:


[Windows Error Reporting]


Time Type Details

2/24/2021 7:19 PM Application Error Faulting application name: AWCC.exe, version: 5.2.106.0, time stamp: 0x5fd7a7e2
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc000027b
Fault offset: 0x000000000010bd5c
Faulting process id: 0x331c
Faulting application start time: 0x01d70ae20372f525
Faulting application path: C:\Program Files\WindowsApps\DellInc.AlienwareCommandCenter_5.2.106.0_x64__htrsf667h5kn2\AWCC.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: ff997dc6-c35c-4592-aa8b-a20c64f40b01
Faulting package full name: DellInc.AlienwareCommandCenter_5.2.106.0_x64__htrsf667h5kn2
Faulting package-relative application ID: App

2/24/2021 7:19 PM Windows Error Reporting Fault bucket 2151864344540428120, type 5
Event Name: MoAppCrash
Response: Not available
Cab Id: 0

Problem signature:
P1: DellInc.AlienwareCommandCenter_5.2.106.0_x64__htrsf667h5kn2
P2: praid:App
P3: 5.2.106.0
P4: 5fd7a7e2
P5: combase.dll
P6: 10.0.19041.746
P7: 1cae0c4a
P8: 80004003
P9: 000000000006b916
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER70AB.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7187.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7198.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7196.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER71C6.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DellInc.Alienwar_2ce11c58b857e2782b5857850e8eb9373906e90_6bdc904b_543ae2b1-5cdf-42d5-b02e-9e9d6f621e1c

Analysis symbol: 
Rechecking for solution: 0
Report Id: ff997dc6-c35c-4592-aa8b-a20c64f40b01
Report Status: 268435456
Hashed bucket: 22acef533aa2d5171ddcf53865293758
Cab Guid: 0

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