Windows Hello stopped working on my Surface Book 2

C

CarlosHF

My Surface book 2 running


Edition Windows 10 Pro

Version 20H2

Installed on ‎2/‎24/‎2021

OS build 19042.844

Experience Windows Feature Experience Pack 120.2212.551.0


no longer does Windows Hello. TPM is fully activated and the drivers for Windows Hello are the latest.


On the Windows Hello Face Software Device Properties the last event entry reads:


Device ROOT\WindowsHelloFaceSoftwareDriver\0000 had a problem starting.


Driver Name: oem105.inf

Class Guid: {53d29ef7-377c-4d14-864b-eb3a85769359}

Service: WUDFRd

Lower Filters:

Upper Filters:

Problem: 0x15

Problem Status: 0xC00000BB



I tried rolling back to the previous version and nothing. What gives? The camera is working and works for Zoom calls etc...


Thanks,

Carlos

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