BSOD

J

Jono Bassman

Hello, I have been experiencing BSOD Machine Check Excepetion 9c for too long. I have completed a Windows reinstall. Can someone please help me decipher the kernel dump?


Loading Dump File [C:\Windows\MEMORY.DMP]

Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.





************* Path validation summary **************

Response Time (ms) Location

Deferred SRV*c:\symbols*Symbol information

Symbol search path is: SRV*c:\symbols*Symbol information

Executable search path is:

Windows 10 Kernel Version 19041 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 19041.1.amd64fre.vb_release.191206-1406

Machine Name:

Kernel base = 0xfffff806`39200000 PsLoadedModuleList = 0xfffff806`39e2a390

Debug session time: Thu Feb 25 16:20:44.156 2021 (UTC - 8:00)

System Uptime: 0 days 0:22:29.806

Loading Kernel Symbols

...............................................................

....Page fe7d1c not present in the dump file. Type ".hh dbgerr004" for details

............................................................

................................................................

..........

Loading User Symbols



Loading unloaded module list

.......

For analysis of this file, run !analyze -v

0: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



MACHINE_CHECK_EXCEPTION (9c)

A fatal Machine Check Exception has occurred.

KeBugCheckEx parameters;

x86 Processors

If the processor has ONLY MCE feature available (For example Intel

Pentium), the parameters are:

1 - Low 32 bits of P5_MC_TYPE MSR

2 - Address of MCA_EXCEPTION structure

3 - High 32 bits of P5_MC_ADDR MSR

4 - Low 32 bits of P5_MC_ADDR MSR

If the processor also has MCA feature available (For example Intel

Pentium Pro), the parameters are:

1 - Bank number

2 - Address of MCA_EXCEPTION structure

3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error

4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error

IA64 Processors

1 - Bugcheck Type

1 - MCA_ASSERT

2 - MCA_GET_STATEINFO

SAL returned an error for SAL_GET_STATEINFO while processing MCA.

3 - MCA_CLEAR_STATEINFO

SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.

4 - MCA_FATAL

FW reported a fatal MCA.

5 - MCA_NONFATAL

SAL reported a recoverable MCA and we don't support currently

support recovery or SAL generated an MCA and then couldn't

produce an error record.

0xB - INIT_ASSERT

0xC - INIT_GET_STATEINFO

SAL returned an error for SAL_GET_STATEINFO while processing INIT event.

0xD - INIT_CLEAR_STATEINFO

SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.

0xE - INIT_FATAL

Not used.

2 - Address of log

3 - Size of log

4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO

AMD64 Processors (If Param 1 is < 0x80000000)

1 - Bank number

2 - Address of MCA_EXCEPTION structure

3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error

4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error

AMD64 Processors (If Param 1 is > 0x80000000)

1 - Failure Type

VALUES:

0x80000001: Spurious MCE

2 - Address of MCA_EXCEPTION structure

0x80000002: Rendezvous failure

2 - Address of MCA_EXCEPTION structure

END_VALUES

Arguments:

Arg1: 0000000080000001

Arg2: fffff8063d698b30

Arg3: 0000000000000000

Arg4: 0000000000000000



Debugging Details:

------------------





KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 2



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on IJ-I7



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 5



Key : Analysis.Memory.CommitPeak.Mb

Value: 72



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: 9c



BUGCHECK_P1: 80000001



BUGCHECK_P2: fffff8063d698b30



BUGCHECK_P3: 0



BUGCHECK_P4: 0



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXPNP: 1 (!blackboxpnp)





BLACKBOXWINLOGON: 1



PROCESS_NAME: System



BAD_STACK_POINTER: fffff8063d698ae8



STACK_TEXT:

fffff806`3d698ae8 fffff806`396b5369 : 00000000`0000009c 00000000`80000001 fffff806`3d698b30 00000000`00000000 : nt!KeBugCheckEx

fffff806`3d698af0 fffff806`396b57c4 : 00000000`00000008 fffff806`3d698e70 00000000`00000000 00000000`00000008 : nt!HalpMcaReportError+0x149

fffff806`3d698c60 fffff806`396b49db : 00000000`00000000 00000000`80000001 fffff806`3d698ef0 00000000`00000000 : nt!HalpMceHandlerWithRendezvous+0x11c

fffff806`3d698c90 fffff806`396b7225 : ffff8007`cc2beb30 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalpHandleMachineCheck+0x5f

fffff806`3d698cc0 fffff806`3970c959 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!HalHandleMcheck+0x35

fffff806`3d698cf0 fffff806`39604bfa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x9

fffff806`3d698d20 fffff806`396048b7 : 00000000`00000000 fffff806`396047ec 00000000`00000001 00000000`00000000 : nt!KxMcheckAbort+0x7a

fffff806`3d698e60 fffff806`41f4138f : fffff806`41f41424 00000000`00000000 00000477`61d88ef0 00000000`00000000 : nt!KiMcheckAbort+0x277

fffff806`3d66d5b8 fffff806`41f41424 : 00000000`00000000 00000477`61d88ef0 00000000`00000000 00000000`0000008b : intelppm!MWaitIdle+0x1f

fffff806`3d66d5c0 fffff806`39471396 : 00000000`0000de1b fffff806`0000007f 00000000`00000000 00000000`00000000 : intelppm!AcpiCStateIdleExecute+0x24

fffff806`3d66d5f0 fffff806`39470154 : 00000000`00000000 00001fa0`00000000 00000000`00000003 00000000`00000002 : nt!PpmIdleExecuteTransition+0x10c6

fffff806`3d66d9f0 fffff806`395f95a4 : 00000000`00000000 fffff806`39f27600 ffff8007`d3830040 00000000`00000364 : nt!PoIdle+0x374

fffff806`3d66db60 00000000`00000000 : fffff806`3d66e000 fffff806`3d667000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54





SYMBOL_NAME: intelppm!MWaitIdle+1f



MODULE_NAME: intelppm



IMAGE_NAME: intelppm.sys



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 1f



FAILURE_BUCKET_ID: 0x9C_SPURIOUS_GenuineIntel_STACKPTR_ERROR_intelppm!MWaitIdle



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {1e3f83d3-dcec-5c94-4c1c-54ecb2a7abc1}



Followup: MachineOwner

---------



0: kd> !blackboxbsd

Version: 176

Version check failure.

0: kd> !blackboxntfs



NTFS Blackbox Data



0 Slow I/O Timeout Records Found

0 Oplock Break Timeout Records Found

0: kd> !blackboxpnp

PnpActivityId : {00000000-0000-0000-0000-000000000000}

PnpActivityTime : 132587713024592396

PnpEventInformation: 3

PnpEventInProgress : 0

PnpProblemCode : 24

PnpVetoType : 0

DeviceId : SWD\DAFWSDProvider\urn:uuid:1c852a4d-b800-1f08-abcd-38eaa753b4f0

VetoString :



0: kd> lmvm intelppm

Browse full module list

start end module name

fffff806`41f40000 fffff806`41f80000 intelppm (pdb symbols) c:\symbols\intelppm.pdb\056C8B29DA3A94F94CB6E74FC4E34A161\intelppm.pdb

Loaded symbol image file: intelppm.sys

Image path: \SystemRoot\System32\drivers\intelppm.sys

Image name: intelppm.sys

Browse all global symbols functions data

Image was built with /Brepro flag.

Timestamp: 7EBD22FD (This is a reproducible build file hash, not a timestamp)

CheckSum: 0004204F

ImageSize: 00040000

Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Information from resource tables:

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