A
AlenaSzampruch
I have had this laptop for a month. It's supposed to be a gaming laptop. All drivers and windows are up to date. It's not over heating. All the diagnostic tools I've tried say the laptop is performing perfectly. Laptop randomly freezes or restarts. Usually freezes. Computer will have just booted up and be ice cold with no programs open and will freeze. Screen tends to got pixelated/matrix-like when it freezes. Laptop will freeze/restart most often when trying to play wow, but also happens while typing in a word doc, or watching a video. Happens at random times as well, sometimes right after starting, sometimes after hours of use. Contacted HP, and they were unable to fix the issue.
Edition Windows 10 Home
Version 20H2
Installed on 1/12/2021
OS build 19042.844
Experience Windows Feature Experience Pack 120.2212.551.0
HP Pavilion Gaming Laptop 15-ec1xxx
Processor AMD Ryzen 5 4600H with Radeon Graphics 3.00 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID B8F51815-4EF4-4564-9C40-EB1CA579D32F
Product ID 00325-81947-45903-AAOEM
System type 64-bit operating system, x64-based processor
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Edition Windows 10 Home
Version 20H2
Installed on 1/12/2021
OS build 19042.844
Experience Windows Feature Experience Pack 120.2212.551.0
HP Pavilion Gaming Laptop 15-ec1xxx
Processor AMD Ryzen 5 4600H with Radeon Graphics 3.00 GHz
Installed RAM 16.0 GB (15.4 GB usable)
Device ID B8F51815-4EF4-4564-9C40-EB1CA579D32F
Product ID 00325-81947-45903-AAOEM
System type 64-bit operating system, x64-based processor
Continue reading...