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baozi748748...
i let my customer open "Reliability monitoring program"
there are two kind mistakes
one is "windows don't shutdown properly"
another is "windows explorer stopped working"
below text is the detail of explorer crash
源
Windows Explorer
摘要
已停止工作
日期
2021/3/1 17:48
状态
已发送报告
描述
错误的应用程序路径: C:\Windows\explorer.exe
问题签名
问题事件名称: APPCRASH
应用程序名: Explorer.EXE
应用程序版本: 10.0.19041.746
应用程序时间戳: ca234864
故障模块名称: comup.dll
故障模块版本: 0.0.0.0
故障模块时间戳: 5fcf3678
异常代码: c0000005
异常偏移: 000000000001dd10
OS 版本: 10.0.19042.2.0.0.256.48
区域设置 ID: 2052
其他信息 1: cef5
其他信息 2: cef5e7a538a4ecbfe464045317f91798
其他信息 3: 9d84
其他信息 4: 9d8457ef42c76169b5af91d7cf19d4bf
关于该问题的额外信息
存储段 ID: 82128a4ae67cc8f5efe78cfb6f2aec55 (2298961146325691477)
can you tell me how to solve the problem?
thanks a lot
my english is not good
Continue reading...
there are two kind mistakes
one is "windows don't shutdown properly"
another is "windows explorer stopped working"
below text is the detail of explorer crash
源
Windows Explorer
摘要
已停止工作
日期
2021/3/1 17:48
状态
已发送报告
描述
错误的应用程序路径: C:\Windows\explorer.exe
问题签名
问题事件名称: APPCRASH
应用程序名: Explorer.EXE
应用程序版本: 10.0.19041.746
应用程序时间戳: ca234864
故障模块名称: comup.dll
故障模块版本: 0.0.0.0
故障模块时间戳: 5fcf3678
异常代码: c0000005
异常偏移: 000000000001dd10
OS 版本: 10.0.19042.2.0.0.256.48
区域设置 ID: 2052
其他信息 1: cef5
其他信息 2: cef5e7a538a4ecbfe464045317f91798
其他信息 3: 9d84
其他信息 4: 9d8457ef42c76169b5af91d7cf19d4bf
关于该问题的额外信息
存储段 ID: 82128a4ae67cc8f5efe78cfb6f2aec55 (2298961146325691477)
can you tell me how to solve the problem?
thanks a lot
my english is not good
Continue reading...