the laptop restart automatic

[baozi748748...]

i let my customer open "Reliability monitoring program"


there are two kind mistakes


one is "windows don't shutdown properly"


another is "windows explorer stopped working"


below text is the detail of explorer crash


源

Windows Explorer



摘要

已停止工作



日期

‎2021/‎3/‎1 17:48



状态

已发送报告



描述

错误的应用程序路径: C:\Windows\explorer.exe



问题签名

问题事件名称: APPCRASH

应用程序名: Explorer.EXE

应用程序版本: 10.0.19041.746

应用程序时间戳: ca234864

故障模块名称: comup.dll

故障模块版本: 0.0.0.0

故障模块时间戳: 5fcf3678

异常代码: c0000005

异常偏移: 000000000001dd10

OS 版本: 10.0.19042.2.0.0.256.48

区域设置 ID: 2052

其他信息 1: cef5

其他信息 2: cef5e7a538a4ecbfe464045317f91798

其他信息 3: 9d84

其他信息 4: 9d8457ef42c76169b5af91d7cf19d4bf



关于该问题的额外信息

存储段 ID: 82128a4ae67cc8f5efe78cfb6f2aec55 (2298961146325691477)


can you tell me how to solve the problem?


thanks a lot


my english is not good

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