Program does not launch on windows 10

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Hello. I have windows 10. I have a program that wouldnt launch. It is called qz tray. It says there is another instance running and closes. I have only 1 account on the tablet i am using (surface pro3).


How cam i stop rhe instance it says it finds, and close it? Is there a work around or a fix. Please see below the message that is in the debugger of rhe program. Your help is appreciated. i have Installed java ver. 8.

Tried reinstalling the program and java many times.


Thanks

2021-03-03 19:12:19,098 [INFO] Try to find SSL properties file...
2021-03-03 19:12:19,589 [INFO] Found C:\Program Files\QZ Tray/qz-tray.properties
2021-03-03 19:12:19,592 [DEBUG] Executing: [net, session]
2021-03-03 19:12:19,700 [INFO] Wrote Cert: "C:\Users\user\AppData\Local\Temp\root-ca-4142994640424863916.crt"
2021-03-03 19:12:19,716 [INFO] Opening USER store using Crypt32...
2021-03-03 19:12:19,730 [DEBUG] Parsed hostNames: localhost, localhost.qz.io
2021-03-03 19:12:19,737 [INFO] Email address ___@___.___ found, assuming CertProvider is INTERNAL
2021-03-03 19:12:19,738 [DEBUG] Executing: [CheckNetIsolation.exe, LoopbackExempt, -a, -n=Microsoft.MicrosoftEdge_8wekyb3d8bbwe]
2021-03-03 19:12:19,828 [INFO] Starting QZ Tray 2.1.2
2021-03-03 19:12:21,113 [DEBUG] Using trusted root certificate: CN=qzindustries.com, O=QZ Industries, LLC (8ef2c0b2fe3f75754245b3fb9d54c0caa1b46bb3)
2021-03-03 19:12:21,115 [INFO] Loading CRL from https://crl.qz.io
2021-03-03 19:12:21,139 [DEBUG] Checking for .autostart preference in user directory C:\Users\user\AppData\Roaming\qz...
2021-03-03 19:12:21,142 [DEBUG] Autostart preference .autostart contains 0
2021-03-03 19:12:22,725 [DEBUG] Checking for a running instance of QZ Tray on port 8182
2021-03-03 19:12:23,084 [DEBUG] Checking for a running instance of QZ Tray on port 8384
2021-03-03 19:12:23,352 [INFO] Connection opened from /127.0.0.1:49333 on socket port 8182
2021-03-03 19:12:23,422 [WARN] Second instance of QZ Tray likely detected, asking it to close
2021-03-03 19:12:23,468 [WARN] QZ Tray is already running on localhost/127.0.0.1:8182
2021-03-03 19:12:23,470 [INFO] Connection closed: 1000 - null
2021-03-03 19:12:23,471 [INFO] Closing all communication channels for An anonymous request
2021-03-03 19:12:23,504 [WARN] Connection closed, Disconnected
2021-03-03 19:12:23,636 [DEBUG] Checking for a running instance of QZ Tray on port 8485
2021-03-03 19:12:24,034 [INFO] Successfully loaded 2 CRL entries from https://crl.qz.io
2021-03-03 19:12:26,519 [WARN] QueuedThreadPool[WebSocketClient@181078353]@297ea53a{STOPPING,8<=0<=200,i=7,r=-1,q=1}[NO_TRY] Couldn't stop Thread[WebSocketClient@181078353-45,5,main]

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