Remote Desktop Service attempting to use GPU but failing with several errors...think is a BUG

R

Ralves-son

Hi.


I am working on a project where remote users have to access their Win10pro stations from their homes and they need to be able to use the GPU with different applications including watching youtube videos. Without the GPU the video quality is not good and the CPU usage skyrockets affecting their work.


The problem that we are having is that when connecting via remote desktop the GPU is used for about a minute and then stops working completely. If a user is working in front of his/her station thye GPU works well. The problem is only via RDP.


Here is what is going on. I hope somebody can help us.


I am connecting from a Win10Pro to another Win10Pro (both 20H2 19042.844) in our LAN and the Host machine succeeds but after about a minute fails to use the GPU for the Remote Desktop Service connection. I know this because I left the task manager open with the GPU column visible and it shows for maybe a minute (while the screen is blinking) the Remote Desktop Service using the GPU with about 5% and then 0% thereafter. Afterwards I can not connect anymore and I see an error on the screen (see picture 2 attached)


There are a number of errors (10110, 10111, 7031 and 1000 see screen pictures below)in the event log that in my humble opinion show a bug. I have attached 7 pictures with all the relevant information including the policies active at the moment and the list of error with codes and descriptions.


Here are the pictures:


6769807a-0b6d-4c6e-9fa4-b96904b182df?upload=true.jpg


9131721b-db97-4ce9-aaaa-eae432e36513?upload=true.jpg


613ac8af-e066-44e1-8192-577e1433a34d?upload=true.jpg



211ae381-6817-4913-b0f4-56a629f9805e?upload=true.jpg


95084ec0-7040-4ad2-95ae-6fc001e2ee30?upload=true.jpg39f582e9-bfb6-4073-95f4-cd4479057904?upload=true.jpg2946ef20-2ada-4057-b9a6-88a8f46c8d60?upload=true.jpg

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