A
AMT0474
I am a troubleshooter for a few elderly. I usually take over their system through Quick Assist and do any maintenance it need.
Yesterday I received a frantic call that one of them couldn't get on his email account. I immediately ask him to start Quick Assist, which was not responding - error message listed above.
I managed to have this person.... through many hours of directions, how to upgrade any updates windows may need to do, reset the Quick Assist - Microsoft Store, did numerous reset, restart and still can not get Quick Assist to start.
support.microsoft.com
support.microsoft.com
www.webucator.com
These are just a few of the troubleshooting webpages that I have read and try (by phone) giving guidance to an 75 yrs old elderly on what to do, and where to look. Every hour, I have to stop, cause the stress is a bit too much for him... then I start again.
This is by far a huge problem and there has to be an easier solution from Microsoft to fix this. Especially during this quarantine time where one cannot go to someone's home or an elderly retirement home.
So my question is: Can someone please find me a solution, keeping in mind that I cannot get this elderly to do coding or something too complicated. How do I reset this Quick Assist???? I even tried to get him to set up a new account. Won't let him do that. Frustrated.
Thanks
Continue reading...
Yesterday I received a frantic call that one of them couldn't get on his email account. I immediately ask him to start Quick Assist, which was not responding - error message listed above.
I managed to have this person.... through many hours of directions, how to upgrade any updates windows may need to do, reset the Quick Assist - Microsoft Store, did numerous reset, restart and still can not get Quick Assist to start.
Fix problems with apps from Microsoft Store - Microsoft Support
Get troubleshooting tips to fix problems with apps from Microsoft Store.
Quick Assist
when type my code in Quick Assist i get a message that reads An error has occurred We've run into a problem. An error has caused screen sharing to end or we cannot establish a connection. Please close
answers.microsoft.com
Repair apps and programs in Windows - Microsoft Support
Repair programs in Control Panel.
How to Create a Second User Account in Windows 10 | Webucator
Creating a separate user account for each employee in Windows 10 lets each person adjust his or her individual profile settings.
www.webucator.com
Reset Quick Assist settings
I tried to provide quick assist to my mum via windows 10. When asked to sign in, I used a gmail account instead of a microsoft one, ticked the automatically sign me in option and proceded on. The
answers.microsoft.com
These are just a few of the troubleshooting webpages that I have read and try (by phone) giving guidance to an 75 yrs old elderly on what to do, and where to look. Every hour, I have to stop, cause the stress is a bit too much for him... then I start again.
This is by far a huge problem and there has to be an easier solution from Microsoft to fix this. Especially during this quarantine time where one cannot go to someone's home or an elderly retirement home.
So my question is: Can someone please find me a solution, keeping in mind that I cannot get this elderly to do coding or something too complicated. How do I reset this Quick Assist???? I even tried to get him to set up a new account. Won't let him do that. Frustrated.
Thanks
Continue reading...