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EricRenteria1
Hello recently I haven't been able to play certain games without the computer black screening and restarting. It always happens on the exact same spot in a game 5 secs into the game past the loading screen. I used a app called WhoCrashed and it showed me the crash dump from 2020. If anyone can help me find this problem, I already tried virus cleaning, and updating my gpu driver, cleaning my pc. I have a GTX 980ti that I recently got back from EVGA, so it is newly refurbished. Thank you for any help with locating and fixing this problem.
System Information (local)
Computer name: DESKTOP-K6RF0S4
Windows version: Windows 10, 10.0, version 2009, build: 19042
Windows dir: C:\WINDOWS
Hardware: ASRock, Z270 Killer SLI/ac
CPU: GenuineIntel Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 8664, level: 6
8 logical processors, active mask: 255
RAM: 17142644736 bytes (16.0GB)
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Sat 11/21/2020 12:51:40 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\112120-7671-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xEF (0xFFFF80852B9EF080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Continue reading...
System Information (local)
Computer name: DESKTOP-K6RF0S4
Windows version: Windows 10, 10.0, version 2009, build: 19042
Windows dir: C:\WINDOWS
Hardware: ASRock, Z270 Killer SLI/ac
CPU: GenuineIntel Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz 8664, level: 6
8 logical processors, active mask: 255
RAM: 17142644736 bytes (16.0GB)
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Sat 11/21/2020 12:51:40 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\112120-7671-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)
Bugcheck code: 0xEF (0xFFFF80852B9EF080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Continue reading...