RDP Dual Screen - Occasional Display Issue on ONE Display

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ScottV57

Have been doing engineering work remote for over a year running Windows 10 Pro on work workstation and Windows 10 Home at home. Dual monitors at home and at work. We use SonicWall NetExtender to connect to work and then RDP to connect to workstations. Has been working great for over a year but a week ago I started having crazy display issues. Every now and then my right display in the RDP session would totally get pixelated and blocked out.


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Even if I un-maximized it it would stay that way but it was only the right monitor part of the RDP session that was wonky, my local stuff was perfect and if I dragged it around, it was just what was displayed in the RDP window right side, everything else perfect. I found the only way to stop it was to close the RDP session and re-open it. Then sometime later it would come back.


Talking with IT folks and today they safe mode completely removed my video drivers (AMD Radeon Pro WX 8200 running 20.Q3, the latest certified Autodesk driver) and reinstalled fresh. Also I cleared the bitmap cache locally. Ran for a little bit and seemed fine but then happened again but this time was on the left monitor part of the RDP session, all previous times this happened it was right side.


I played with RDP display color changing from 15 bit to 32 bit, still happened. In my RDP session I can drag remote apps between the window halves (workstation monitors) and only when it's on the left part will it be messed up.


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I did a screencast capture that really shows what is going on: 2021-03-12_15-25-57


Since RDP is actually just relaying the video feed from my workstation at work to my local session display I was thinking this was video card issues. But not sure why closing the RDP session and re-opening would resolve it, ....temporarily.


Any and all help would be greatly appreciated.

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