L
Larry Joy
Hi, I upgraded the my PC hardware motherboard/cpu/ram/harddrive
I installed Windows 10 Pro and now cannot active. The troubleshooter does nothing and the 'I changed hardware on this device' also fails to find my license. I am logged in with the same account as the previous machine.
I put all the old hardware back in and confirmed I had a Windows 10 Pro retail license:
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Software licensing service version: 10.0.19041.867
Name: Windows(R), Professional edition
Description: Windows(R) Operating System, RETAIL channel
Activation ID: 4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 03612-03308-000-000000-00-1033-19042.0000-0512021
Product Key Channel: Retail
Installation ID: 561180008595726952200796760292415731376294263626121742362049280
Use License URL: https://activation-v2.sls.microsoft...SLActivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
Partial Product Key: 3V66T
License Status: Licensed
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The only thing I can think of is that I originally had Windows 8.1 pro and that got upgraded to 10 and maybe that comes with some unadvertised transfer restrictions.
I called support and they just ran me through the troubleshooter again and said I needed the old win 8 key. Before I upgraded, I tried to extract the key, but just got the default Win 10 ----3V66T key. So that win 8 key wasn't even on my system and who knows where that packaging is now.
Continue reading...
I installed Windows 10 Pro and now cannot active. The troubleshooter does nothing and the 'I changed hardware on this device' also fails to find my license. I am logged in with the same account as the previous machine.
I put all the old hardware back in and confirmed I had a Windows 10 Pro retail license:
-----------------------------------------------------
Software licensing service version: 10.0.19041.867
Name: Windows(R), Professional edition
Description: Windows(R) Operating System, RETAIL channel
Activation ID: 4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 03612-03308-000-000000-00-1033-19042.0000-0512021
Product Key Channel: Retail
Installation ID: 561180008595726952200796760292415731376294263626121742362049280
Use License URL: https://activation-v2.sls.microsoft...SLActivateProduct.asmx?configextension=Retail
Validation URL: https://validation-v2.sls.microsoft.com/SLWGA/slwga.asmx
Partial Product Key: 3V66T
License Status: Licensed
-----------------------------------------------------
The only thing I can think of is that I originally had Windows 8.1 pro and that got upgraded to 10 and maybe that comes with some unadvertised transfer restrictions.
I called support and they just ran me through the troubleshooter again and said I needed the old win 8 key. Before I upgraded, I tried to extract the key, but just got the default Win 10 ----3V66T key. So that win 8 key wasn't even on my system and who knows where that packaging is now.
Continue reading...