20H2 update causes "Unknown USB Device (Device Descriptor Request Failed)"

[Patrick_Wong_99]

I have a dell xps 15 9570. The latest windows update (20H2 I think) has made it so my wireless USB mouse no longer connects. I have tested the mouse on a dell computer as well and the same issue persists. There's nothing wrong with the mouse, it still connects to my Macbook Air.


When I plug in the USB Bluetooth connector it says "Unknown USB Device (Device Descriptor Request Failed)" in device management. It further states under properties

• Windows has stopped this device because it has reported problems. (Code 43)
• A request for the USB device descriptor failed

I have tried every fix for this:

• The troubleshooter can't find the issue

• Deleting all the drivers under "Universal Serial Bus controllers" in Device manager and then restarting my laptop does not work.
• Looking for an update in Device Manager for the "Unknown USB Device" does not work.
• Disabling fast startup does not work
• Changing the USB selective suspend settings do not work

Anything else I can do?

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