Surface Book 2 - Unexpected Shutdown - Microsoft Windows Kernel Power

[Prakash Patel]

Hi Microsoft,


I'm very unhappy about my Surface Book 2. I got too many times unexpected shutdown.


Pls study the copy of the error that I got from the event viewer and support me to solve this issue.


Thanks

Prakash Patel


Details of OS:

Edition Windows 10 Pro

Version 20H2

Installed on ‎2/‎16/‎2021

OS build 19042.867

Experience Windows Feature Experience Pack 120.2212.551.0
64-bit operating system, x64-based processor
00330-62823-87336-AAOEM


<Event xmlns="

http://schemas.microsoft.com/win/2004/08/events/event

">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>8</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2021-03-20T22:16:22.1287476Z" />
<EventRecordID>21019</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>PrakashSurfaceBook2</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
<Data Name="CsEntryScenarioInstanceIdV2">0</Data>
<Data Name="LongPowerButtonPressDetected">false</Data>
</EventData>
</Event>

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