External USB SSD keep disconnecting automatically on USB 2.0 port

[Apoorv_Pandey_]

Hi there, I have HP EliteBook 840 G2 running Windows 10 pro and I have a Samsung T7 SSD (Samsung T7 500GB Up to 1,050MB/s USB 3.2 Gen 2 (10Gbps, Type-C) External Solid State Drive (Portable SSD) Grey(MU-PC500T) I recently purchased it's brand new and I use this on my Mac and Windows it works fine. But I noticed that It only works on my USB 3.0 port on windows when I connect with USB 2.0 port it get disconnected after 2-3 seconds. I have my friend's laptop with USB 2.0 ports but it works fine in his laptop. I tried using other USB Device like thumb drive and Mouse it works flawlessly. Port is clean I tried USB Selective suspending off. But got no solution. The SSD Only take 5V input to work It works well with my Android device too. Help me out. Thanks!

Specifications below:


Device name 840-G2

Processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz 2.20 GHz

Installed RAM 12.0 GB (11.9 GB usable)

Device ID EFB9682F-53F0-4330-A97A-CFB88F220CA8

Product ID 00342-50361-93445-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display



Edition Windows 10 Pro

Version 20H2

Installed on ‎03-‎Dec-‎20

OS build 19042.868

Experience Windows Feature Experience Pack 120.2212.551.0

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