Desktop PC Shutdown Randomly

R

RaymondOu12

My PC has been shutting down randomly. The PC ran for a while but the screen was off. I had to manually turn off the power button on the back of the PC to cut the power and hit the power button to turn on the PC to restart. I reverted the Windows update to a previous version, let see how it turns out.


System Information:

OS Name Microsoft Windows 10 Pro

Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-9P5QLA0
System Manufacturer Gigabyte Technology Co., Ltd.
System Model X570 UD
System Type x64-based PC
System SKU Default string
Processor AMD Ryzen 9 3950X 16-Core Processor, 3493 Mhz, 16 Core(s), 32 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F11, 12/6/2019
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product X570 UD
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.1411"
User Name DESKTOP-9P5QLA0\TriCityPC
Time Zone Pacific Daylight Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.9 GB
Available Physical Memory 56.4 GB
Total Virtual Memory 64.1 GB
Available Virtual Memory 52.6 GB
Page File Space 200 MB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

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