Audio Latency/Delay issues with Realtak driver Windows 10

[Kelley B 642]

Hello!


I have done dozens of Google searches/fixes, and then spent a couple hours on a chat with a great HP rep, but we have been unable to fix an audio latency issues with my machine. I am turning here, in hopes of finding some answers.


Please note, that the machine is less than 2 weeks old


Symptoms:

• Audio sound delays for 1-2 seconds, and has a bit of static, after "play" is clicked on any media (YouTube, Spotify, iTunes)
• Button is clicked, media starts rolling, then 1-2 seconds sound comes out of the speaker.
• Same for headphones

Here are the things the HP rep did for me. They were real helpful.

• performed hard reset
• uninstalled reinstalled and updated audio drivers through device manager
• BIOS up to date version F.15, updated windows and additional driver updates as well
• reinstalled windows from ISO file
• clean installed NVIDIA graphics drivers
• changed audio drivers to high definition audio driver
• [COLOR=rgba(215, 57, 0, 1)]After rolling back/changing the drivers, the delay decreased to about 1/2 sec, but the static is still there[/COLOR]

Here are home high level specs of my machine:

HP OMEN 30L DESKTOP PC

• [COLOR=rgba(51, 51, 51, 1)]MISC HEVC MEDIA EXTENSION HP[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]WARR 1/1/0 US[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]20C1 Cycle AV[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]NVIDIA® GeForce® GTX 1660 Ti (6 GB GDDR6 dedicated)[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]WD Black 512 GB PCIe® NVMe™ M.2 SSD[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]BU RCTO OMN DoradoOC Z490[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]HyperX® 16 GB DDR4-3200 XMP RGB SDRAM (2 x 8 GB)[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 combo[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]Windows 10 ADV[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]Intel® Core™ i5-10600K W/RGB Liquid cooling (4.1 GHz up to 4.8 GHz, 12 MB L3 cache, 6 cores)[/COLOR]
• [COLOR=rgba(51, 51, 51, 1)]CKIT HP CTO OMEN 1C20 US[/COLOR]

Windows Specs

• Edition: Windows 10 Home
• Version: 20H2
• OS build: 19042.631
• Experience: Pack 120.2212.31.0

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