Problem with Windows 10 update after recent version of 20H2

[Kim 2021]

Hi there,


I have been experiencing problems with Windows 10 update for a few months ever since I have updated to version 20H2.


Basically, when I go to Windows Update I will see the following Error Message:



When I click on Retry, I will see the following for a very short time.



Then the status will go back to the previous status as shown below:



If I try to click on 'Download and Install' 2021-03 Cumulative Update Preview for Windows 10 Version 20H2 for x64-based Systems (KB5000842), the following is what is captured:



Then nothing happens, we are back to exactly the same status as before with the Error Encountered message.


I have tried to use Windows Update troubleshooter but there were no problems identified.




I wonder anyone has encountered similar problem like myself and what did you do to fix the problem.

Overall, I don't have any issues using my PC as in there is no failure or crashes, everything software or application level is working fine.


Below is the windows update history captured from my PC:



Appreciate anyone with similar encounter share what can be done to rectify this problem. I have tried the method provided by Windows tech support as shown below to be executed from Command Prompt window with Administrator rights but it didn't work.


net stop bits

net stop wuauserv
net stop appidsvc
net stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
netsh winsock reset
net start bits
net start wuauserv
net start appidsvc
net start cryptsvcnet stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
netsh winsock reset
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

Thank you for all your help and support.


Regards,

Kim

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