A
abcd_390
Feel like an idiot for buying such an expensive laptop (Surface book 2 15' fully spec'd) and not being able to use it properly.
Situation:
-Tried to factory reset
- now stuck in boot loop;
- shows windows logo then logo and 'Preparing' with spinning circle
- 'The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed To install Windows, click ok to restart the computer, and then restart installation'
- went to UEFI, reset, nothing changed
- downloaded 'Windows Media Creation Tool' on Usb Stick
- through the UEFI, i could boot the stick
- when trying to reinstall Windows 10 (i have Win 10 Pro), it goes to the license agreement,
-then i can choose to upgrade which doesnt work.
-or choose to 'only install windows (advanced)'; From there i seem to be able to reinstall drivers (i wouldnt know how) or choose a partition on which i install it.
- It only works on Partition 3, but it says that the previously installed version of windows wouldnt be accessible after the reinstall.
- going to repair options
- i get: CONTINUE, USE A DEVICE, USE DIFFERENT OS, TURN OFF & ADVANCED OPTIONS (translated from german)
- Advanced Options are:
Start Up Repair (doesnt work)
Command Prompt
Uninstall Updates (doesnt work either, tells me that there are other planned updates)
UEFI Firmwareoptions
System Recovery (cant)
systemimagerecovery (cant)
I dont know what to do, im stuck and its hard to find a solution. Please help. I would really appreciate it.
Continue reading...
Situation:
-Tried to factory reset
- now stuck in boot loop;
- shows windows logo then logo and 'Preparing' with spinning circle
- 'The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed To install Windows, click ok to restart the computer, and then restart installation'
- went to UEFI, reset, nothing changed
- downloaded 'Windows Media Creation Tool' on Usb Stick
- through the UEFI, i could boot the stick
- when trying to reinstall Windows 10 (i have Win 10 Pro), it goes to the license agreement,
-then i can choose to upgrade which doesnt work.
-or choose to 'only install windows (advanced)'; From there i seem to be able to reinstall drivers (i wouldnt know how) or choose a partition on which i install it.
- It only works on Partition 3, but it says that the previously installed version of windows wouldnt be accessible after the reinstall.
- going to repair options
- i get: CONTINUE, USE A DEVICE, USE DIFFERENT OS, TURN OFF & ADVANCED OPTIONS (translated from german)
- Advanced Options are:
Start Up Repair (doesnt work)
Command Prompt
Uninstall Updates (doesnt work either, tells me that there are other planned updates)
UEFI Firmwareoptions
System Recovery (cant)
systemimagerecovery (cant)
I dont know what to do, im stuck and its hard to find a solution. Please help. I would really appreciate it.
Continue reading...