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[COLOR=rgba(75, 75, 75, 1)]Hello,
I have a digitally purchased version of Adobe Premiere Elements 15. Despite having no issues for several years of use, suddenly Adobe Elements 15 will not launch on my PC (Dell latitude e7440). Once launched the application spends a few moments initializing before it crashes and fails to run, the tab closes itself. The Event viewer shows the following error (see below). I have been informed that this is a Microsoft issue rather than an Adobe one and that it may have to do with re-installing the C runtime. I am not quite sure what this means or what steps I need to take to go about fixing the problem. Thank you in advance for your help.
Log Name: Application
Source: Application Error
Date: 2021-03-09 9:28:45 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-B3OAHH2
Description:
Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7
Exception code: 0xc0000409
Fault offset: 0x0000000000074890
Faulting process id: 0x37fc
Faulting application start time: 0x01d715099e055ee6
Faulting application path: C:\Program Files\Adobe15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: e83fedad-c944-4b31-8048-8ecccd57bca4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-09T17:28:45.3744197Z" />
<EventRecordID>29307</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-B3OAHH2</Computer>
<Security />
</System>
<EventData>
<Data>PremiereElementsEditor.exe</Data>
<Data>15.0.0.0</Data>
<Data>57cd94f4</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.40660.0</Data>
<Data>577e0cc7</Data>
<Data>c0000409</Data>
<Data>0000000000074890</Data>
<Data>37fc</Data>
<Data>01d715099e055ee6</Data>
<Data>C:\Program Files\Adobe15\Adobe Premiere Elements 15\PremiereElementsEditor.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\MSVCR120.dll</Data>
<Data>e83fedad-c944-4b31-8048-8ecccd57bca4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>[/COLOR]
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I have a digitally purchased version of Adobe Premiere Elements 15. Despite having no issues for several years of use, suddenly Adobe Elements 15 will not launch on my PC (Dell latitude e7440). Once launched the application spends a few moments initializing before it crashes and fails to run, the tab closes itself. The Event viewer shows the following error (see below). I have been informed that this is a Microsoft issue rather than an Adobe one and that it may have to do with re-installing the C runtime. I am not quite sure what this means or what steps I need to take to go about fixing the problem. Thank you in advance for your help.
Log Name: Application
Source: Application Error
Date: 2021-03-09 9:28:45 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-B3OAHH2
Description:
Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7
Exception code: 0xc0000409
Fault offset: 0x0000000000074890
Faulting process id: 0x37fc
Faulting application start time: 0x01d715099e055ee6
Faulting application path: C:\Program Files\Adobe15\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: e83fedad-c944-4b31-8048-8ecccd57bca4
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-03-09T17:28:45.3744197Z" />
<EventRecordID>29307</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-B3OAHH2</Computer>
<Security />
</System>
<EventData>
<Data>PremiereElementsEditor.exe</Data>
<Data>15.0.0.0</Data>
<Data>57cd94f4</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.40660.0</Data>
<Data>577e0cc7</Data>
<Data>c0000409</Data>
<Data>0000000000074890</Data>
<Data>37fc</Data>
<Data>01d715099e055ee6</Data>
<Data>C:\Program Files\Adobe15\Adobe Premiere Elements 15\PremiereElementsEditor.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\MSVCR120.dll</Data>
<Data>e83fedad-c944-4b31-8048-8ecccd57bca4</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>[/COLOR]
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