Can't access to Windows Insider Program.

[Scott Allan Gomez Andoy]

Hello everyone.

I am having issues accessing the Windows Insider Program because the diagnostic data is not set to optional diagnostic data.


Here is the full message:


"To manage the Windows Insider Program settings for your device and allow it to stay in the

Windows Insider Program, you'll need to turn on optional diagnostic data."


That sounds easy to do, but after I changed it to optional diagnostic data, then I returned to Windows Insider Program, nothing happened. I came back to Diagnostic data, then the option I chose isn't saved, so it goes back to required diagnostic data. I reproduced the steps. Still, nothing happened. Even I restarted the machine, nothing changed.


I was in the Windows Insider Program and receiving updates until now. I left it to do its job, then I checked it, that happened.

Is there any way to troubleshoot this problem? Help would be greatly appreciated.


Here are my machine's specifications, including the OS build info, for your reference.


Device name SCOTT-ACER

Processor Intel(R) Core(TM) i3-2310M CPU @ 2.10GHz 2.10 GHz

Installed RAM 8.00 GB (7.85 GB usable)

Device ID 50E67CC9-AA23-4CB3-B2B1-7AE07FFC74F8

Product ID 00331-10000-00001-AA620

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display



Edition Windows 10 Pro

Version 20H2

Installed on ‎ 20/‎12/‎2020

OS build 19042.906

Experience Windows Feature Experience Pack 120.2212.1070.0

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