Various issues - mainly computer shutting down on every use

D

DianeBrander

Hi Folks,


I'm hoping you can help me. I've been onto Microsoft Support several times over the last few months. I did have an agent call me a couple of times and he was confident he had fixed the issue but unfortunately not. I'm now at the stage where Microsoft are raising case numbers but not responding to me. Not great!


Anyway, for months, my laptop has been shutting down at least once every time I use it. I'm sure you can appreciate how frustrating this is when I am in the middle of doing something. To add insult to injury, the computer is then slow to start. When this happened a month or so ago, the computer did not need updates. I don't have many apps installed so the memory is pretty healthy. Now, my computer DOES need updates but will not install them. I'm at a loss as to what to do. I don't know if the issue is Windows 10 or the laptop itself. I suspect the former. The laptop is only around 2 years old. I am fed up seeing the blue screen with the sad face. What can I do please?


Computer properties


Device name DESKTOP-629AU97

Processor AMD A4-9125 RADEON R3, 4 COMPUTE CORES 2C+2G 2.30 GHz

Installed RAM 4.00 GB (3.88 GB usable)

Device ID 5AA09A44-B080-485C-8707-8CB907DA4C0F

Product ID 00325-81301-13403-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display


Edition Windows 10 Home
Version 20H2
Installed on ‎09/‎01/‎2021
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0

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