Can't connect to Bluetooth

V

Vidco

[COLOR=rgba(0, 0, 0, 1)]Hi


Suddenly my Bluetooth stopped working. I go to Bluetooth & other devices to connect to my paired devices, but it says Bluetooth is turned off, and the Connect option is grayed out, and there is even no turn Bluetooth on / off button:[/COLOR]



91d656e8-9cb6-4e49-b4c5-7b293e12f12f?upload=true.png


If I click on Add Bluetooth or other device at the top, I get a Couldn't connect error message:

e0811db3-c1f0-4864-b410-a0cad983bbcb?upload=true.png


I following the Get more help with Bluetooth problems link, and I tried everything it suggests:

- Make sure Bluetooth is turned on:

Bluetooth is not present in the Action Center even though the action center is expanded:

9ecf780b-5645-440b-ab5c-37f8a9b41afd?upload=true.png

And as you can see in the above picture, Airplane mode is off.


- Run the troubleshooter:

The Bluetooth trouble shooter says Bluetooth is not available on this device:

e5ee71fa-36e9-4ae4-8b12-593a69f8eebb?upload=true.png


Then I go to device manager, and look for Bluetooth, but it's missing unless I press View > Show hidden files, then it appears but with all the Bluetooth items grayed out:

1d657816-7e36-4b37-b70a-7c865f8ef8ab?upload=true.png


I tried updating the driver for Intel Wireless Bluetooth, but it says that I have the most recent version:

d7e59acb-cb76-4749-8af3-47e4fd2dcb42?upload=true.png


I also tried downloading the newest drivers from Intel for my Intel Wireless-AC 9260, but when I'm about to install it, it shows that it's the same version that I already have:

b71c0551-38ae-4670-bd6c-054f78003c29?upload=true.png


Lastly, I checked if the Bluetooth Support Service is running, and found out that it is:

985d04da-52f7-48f8-b53b-bfe6ebec5988?upload=true.png



Other solutions on the web included looking for an "Unknown USB device" under Universal Serial Bus controllers and uninstalling it, but I don't have that under my devices:

3ddc2be2-70d8-4744-8b1e-473a2f495933?upload=true.png



What else can I try in order to fix this?


I have a Dell XPS 7590 laptop, Windows 10, and
[COLOR=rgba(0, 0, 0, 1)]Intel Wireless-AC 9260 for the WiFi and Bluetooth (WiFi is working with no issues).


Thanks[/COLOR]​

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