New update crashes windows, and previous update corrupted profile. can somebody help?

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JoshuaCaleb

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I have asked for help multiple times. The first two times there was some support answers, and I had mentioned that I was trying to get assistance as I couldn't fully understand the answers given. Also, there seemed to be some conflicting advice in the articles and the advice given. After the first update at the beginning of the year, I did not get any blue screens, but my account (which had administrator privileges) had most files moved, and a temporary profile created. All files were changed to read only, and Office 2007 was hidden, and had to be accessed by searching for it in the search box in the start menu. it can open all word files, but can no longer associate files. Microsoft claims that it is no longer compatible, but it looks like a forced upgrade, as it still fully functions.

Despite of that, I have been trying to get advice, but for some reason, nobody is responding.


I have mentioned that the repair installation needing bootable media says it requires a registration code in the article, but I was told it doesn't, and also the sandisk website says to partition the usb drive, but a person here says I don't need to. Also, the article says it sometimes does not work.


I find it odd that old updates left a restore point, but the new updates do not allow that. Also, it seemed optional to update in previous versions of windows, but now all updates are forced.


Please see my previous article, and see if you can help. I do not understand why people are helping others with windows problems, but not with me. I also do not understand why Microsoft used to help people, but now all help are volunteers. I have been able to get help with everything except for Windows updates. I am going to try to get some IT that my dad knows to try to help with it, but it is not guaranteed. I do not want to go to Best Buy or something like that to have my hard drive wiped, and Windows installed. On Windows Vista, I was able to likely back up my hard drive, and re-install Windows, but I don't think that is an option for this case.


I really would like to learn why Microsoft has hidden Office 2007 (which is fully functional), and has made an update and basically chosen to not allow users to use it in Windows 10. Not everyone can purchase new licenses every time new software comes out. I am really disappointed that all my templates are erased, and that they cannot be downloaded again. Most people think that it was deleted, but it is really not. The update tricks users into thinking it was deleted and says it isn't supported. For me, it was there after the profile was corrupted, but disappeared after I uninstalled the first update, then reinstalled it.

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